Mark Nagy Email & Phone Number

Key Responsibilities: Providing a unique experience for every customer within the universe of Hermès while educating them on the vast product range. Collaborating with headquarters to resolve logistic and other issues for orders while abiding by principles and regulations set by the employer Achievements: Achieved a consistent rating above 80% across all channels of communication Part of the top 10% of individuals in terms of sales shortly after joining… Show more Key Responsibilities: Providing a unique experience for every customer within the universe of Hermès while educating them on the vast product range. Collaborating with headquarters to resolve logistic and other issues for orders while abiding by principles and regulations set by the employer Achievements: Achieved a consistent rating above 80% across all channels of communication Part of the top 10% of individuals in terms of sales shortly after joining, generating over £15k revenue per month Improved overall metrics for the Customer Relations Department, reducing call and email response times by at least 50% Show less

London, England, United Kingdom

Key Responsibilities: Developing, and retaining customer relationships within new markets. Managing projects, including AI based chat bots, training, and mentoring new starters, whilst creating, and developing training materials. Achievements: Handled over 40,000 cases with an average customer satisfaction rating over 90% Trained, and mentored more than 20 new hires over the course of 3 years Decreased chat occupancy with new AI bot by at least 20% while… Show more Key Responsibilities: Developing, and retaining customer relationships within new markets. Managing projects, including AI based chat bots, training, and mentoring new starters, whilst creating, and developing training materials. Achievements: Handled over 40,000 cases with an average customer satisfaction rating over 90% Trained, and mentored more than 20 new hires over the course of 3 years Decreased chat occupancy with new AI bot by at least 20% while maintaining quality of service Created 10 different training modules, for existing, and for new co-workers Show less

Key Responsibilities: Recruiting within Information Security, and Business Intelligence Markets in Germany. Educated companies, and candidates on available opportunities. Updated, and finalised contracts, including terms & conditions. Achievements: Signed large companies like New Yorker Placed candidates within new employers in their chosen fields with an average salary of £50,000 Built relationships with organisations within the Berlin, Bavaria… Show more Key Responsibilities: Recruiting within Information Security, and Business Intelligence Markets in Germany. Educated companies, and candidates on available opportunities. Updated, and finalised contracts, including terms & conditions. Achievements: Signed large companies like New Yorker Placed candidates within new employers in their chosen fields with an average salary of £50,000 Built relationships with organisations within the Berlin, Bavaria (Southern) and Hesse (Eastern) region of Germany Show less

London, United Kingdom

Key Responsibilities: Sourcing new clients and working with senior management to improve retention. Achievements: Built relationships with large corporations, e.g., BMW, Apple, and Mercedes Grew revenue by £150,000 per year, by improved event sales Developed a LinkedIn network with more than 3,000 connections

Hungary

Key responsibility: Improving customer satisfaction of international guests. With a total staff of 50 employees, my role managing the Front of House helped create a welcoming and professional environment for the arrivals of over 300 guests per day.