Preparation of documents for logistics and shipping. Managing communication between boutiques, principals and the service center through phone calls and emails. Assisted in the setting up of new brand's repair process. Developing reports on Microsoft Excel. Record keeping of repair histories through Microsoft AX. Creating presentations for meetings thorough Microsoft PowerPoint. Handling petty cash, customer payments and end of the month closing. Entertaining customer enquires when they are physically present in the service center. Trained new recruits on the duties and processes followed by the after sales team and the usage of datarecording systems.

Assisted clients through the visa application process by reviewing documents and taking biometric data. Fee collection and cash handling. Collection, scrutiny and handover of passports to Consulates/Embassies, applicants and courier services. Handling customer queries in person, by email and on the telephone. Knowledge in the use of Microsoft Dynamic CRM and MS Excel