Mark Norman Email & Phone Number

Clarksburg, Wv, Us

Danbury, Connecticut, Us

• Deliver high-level technical and marketing support to customers and business partners worldwide• Leverage extensive expertise in use of field-based FTIR technology for emergency response and CBRNE applications to drive product success and company growth• Serve as a key conduit between internal and external business activities to ensure both company and customer success

• Founder and consultant working with various clients, utilizing expertise to assist in market development, technical writing, and the use of a deep network to drive organizational success with a broad range of solutions• Provided scientific services including new technology evaluation, identifying the relative cost in context to business’ proposed implementation, and assisting in the decision to move to market, providing expert-level advice and guidance as a well-known industry leader

Quebec, Quebec, Ca

Provide technical support on mid-infrared hyperspectral and broadband imaging cameras in numerous application areas including methane detection, combustion analysis, and fire research

Bridgewater, Ma, Us

• Taught recitation and laboratory for Introductory Chemistry sections• Prepared recitation topics to reinforce concepts learned in lecture and lab• Evaluated student performance and assigned grades for notebooks and lab reports

Boston, Massachusetts, Us

• Due to expertise in solutions and advanced technology, spearheaded the initiative to record and produce training and marketing videos to adapt to the current environment due to the COVID-19 pandemic, continuing to provide valuable information through a digital platform while reaching many customers that weren’t able to be physically seen during restrictions• Expanded product capability accelerate marketability versus competitive technologies, growing the number of chemicals detected from 20 to 60, which led to a high-percentage sales increase due to new capabilities• Responded to the need for Bluetooth technology to be incorporated into a product for a $4M government contract, expanding product abilities and establishing a competitive advantage across the portfolio making it more marketable• Adapted to the shutdown mandates during the COVID-19 pandemic, producing videos and webinars promoting HPMS products and generating new sales leads to continue the growth of the organization• Evolved the training program and the way the organization approached training, implementing the Learning Management Systems (LMS) for online training, influencing 200+ employees• Acted as a forward-thinking leader to engage in the hiring of 3 personnel and execute the implementation of the Zendesk platform, scaling the customer support mechanism to ensure cohesion across various departments• Influenced senior management in the hiring process, focusing on the abilities of the applicant rather than experience, allowing guidance and mentorship to assist in developing well-trained employees• Co-hosted the Hazard Class podcast, providing discussion with emergency management services on topics relevant to emergency response

Provided scientific services for businesses in the analytical instrumentation industry

Southborough, Massachusetts, Us

• Recruited by the VP of Sales to develop applications for commercial business, finding ways to incorporate innovative technology to meet the variety of needs across multiple areas of business• Supported the technical sales activities for the start-up company’s commercial QCL and FTIR product lines, securing government contracts and working to break into the commercial business• Analyzed samples sent in from various customers, recommending detailed product configurations to meet their specific needs• Leveraged infrared laser technology to meet the needs of a commercial client, determining if the coating on vials was effective, working with the client to get the processes up and running to provide rapid non-intrusive testing

London, England, Gb

• Responsible for overseeing the department, implementing a training program to onboard new team members, including an incentive program where learning new skills were connected with an incentive, and establishing the team member of the quarter• Utilized expertise to develop the first portable infrared system, creating the applications needed for use and providing instrument testing• Developed a white powder library at a time when the threat of anthrax was spreading throughout the country, putting the information in a device allowing responders to go out and identify substances, creating a powerful tool for hazmat teams• Oversaw the spectral interpretation component of the 24/7 ReachBackID program, allowing a customer in the field to send in measurements for analysis• Provided the technical sales support for the chemical and biological detection company, working with government and private sector organizations to provide specific solutions to meet their needs• Evaluated prototype bioaerosol detection systems in laboratory and field experiments, confirming the product works as it should or if there is any need for continued refinement

Doctor Of Philosophy (Ph.D.), Analytical Chemistry

Bachelor’S Degree, Chemistry