Mark Norton Email & Phone Number

Portsmouth, England, United Kingdom

Working with Leaders and Teams through individual and team/group coaching to:1. Create a culture of CONNECTED LEADERSHIP and develop a shared understanding of team and organisational PURPOSE2. Embed a PERFORMANCE mindset and culture3. Design SYSTEMIC EMPOWERMENT by:- Defining and implementing operational MECHANICS that enable fast, accurate delivery of team results in both a real and virtual team context- Coach and facilitate individual and team DYNAMICS for optimum performance

Portsmouth, England, United Kingdom

Reading, United Kingdom

Challenged to lead a transition to a technology-based service delivery organisation - building a global HR Operations function, establishing a shared services centre, and driving the implementation of a digital platform. Led all HR Operations, HR PMO, and Shared Services teams to deliver support to 12k employees in 46 countries...across EMEA, APJ and India regions. Oversee and lead a team of six senior leaders, and an extended team of 70, and manage a multimillion-dollar operational budget.Select Accomplishments:- Managed compliance and local legislation issues in 28 jurisdictions to support the separation and integration of thousands of employees in EMEA, APJ, and India, playing an important leadership role in the divestiture of Veritas, and the acquisition of Blue Coat Systems.- Built capacity and capability of a shared services center in India, reducing the global employee footprint by 17 to expand by 45 - transitioning 70 HR processes, and improving SLA resolution by 14 percentage points (to 94%).- Led the implementation and adoption of a service exchange for employee questions, contributing to $1.2M in savings, and delivering on a strategic objective of creating a technology-based service delivery organisation.- Led a Workforce-Planning Workstream for the 2019 divestiture of the enterprise business to Broadcom, contributing to the development of an organisational model for the remaining consumer business.- Directed and managed the acquisition integration of Blue Coat Systems—within three months, overcoming challenges with large employee and industrial relations groups in Europe (primarily in Germany and France).- Led the design and development of a new organisational structure—to divest Web Security Services (WSS), partnering closely with business teams to transition 500 employees to acquiring company.

Reading, United Kingdom

Expanded HR leadership role and challenge to build a cohesive regional leadership team and a consistent service delivery model. Led HR Operations, Shared Employee Services, and Employee Relations in support of 5k employees in 38 countries, across EMEA, APJ and India regions. Oversee a team of three senior leaders, an extended team of 40, and manage a multimillion-dollar operational budget.Select Accomplishments:- Transformed a siloed, localised, and parochial HR team, into one consistent global operation, increasing economies of scale and scope, and creating a team identity and cohesion, with a more global way of thinking.- Instilled strong interlocks and operating mechanisms across regional services teams, driving business unit alignment, improved services delivery, and introducing Centre of Excellence (COEs).- Developed a leadership-based strategy and built a new regional leadership team and team of HR Managers, enabling decision making at the local level, while maintaining agility, and overcoming challenges associated with hiring from outside the industry (retail and biotech)—introducing robustness and resiliency as leadership capabilities.- Played an important leadership role in the divestiture of Veritas, ensuring compliance with local legislation across 38 jurisdictions to separate 5k employees—establishing goal and performance metrics, while minimising employee impacts, maximising the experience, and reducing the legal risk of litigation; successfully completed on time. - Managed employee relations requirements for separation with European Workers Council (EWC), overseeing complex consultations with main Works Councils and Unions - requiring careful negotiation and management.- Led a restructuring effort, and closure of the Gloucester site - part of the Veritas divestiture, managing employee relocations and reductions in force, while leading the separation of HR team to support two companies on day one.

Reading, United Kingdom

Promoted by CEO. Challenged to build and execute a regional HR model to bridge organisational silos and unite teams, and lead a strategic change initiative, Symantec 4.0. Led HR Operations, HR Consulting, Shared Employee Services, Employee Relations, Talent Acquisition and Development, Total Rewards, and HR BPs in support of 4k employees in 34 countries across the EMEA region. Oversee a team of 20, and manage a multimillion-dollar budget.Select Accomplishments:- Transformed the perception of HR, from a transactional resource to a highly valued one, designing a new operating structure that embedded HR Business Partners in the business, and focused on organisational design, performance management, and leadership to deliver on business goals. -Re-engineered the team and recruited higher-skilled leaders, driving a major mindset shift aimed at business priorities, agility, and fast-paced decision making, developing a proactive and aligned HR leadership team.- Played a key leadership role in achieving aggressive business goals: 5% new bookings growth, $22M below forecasted spend, and 3% improvement of total expenses to bookings, retaining 91% of top talent.

Reading, United Kingdom

Challenged to drive revenues and growth through sales productivity. Selected for a transformational leadership role - following the appointment of a new CEO, and company strategy focused on organisation simplification and effectiveness - driving sales readiness and performance of direct and indirect sales forces across the UK, Ireland, Norway, Denmark, Sweden, Finland, and the Baltics. Select Accomplishments:- Introduced operational discipline and accountability, instilling a new cadence of meetings, driving accountability at local sales management level, and designing and executing a number of programs to upskill leaders on basic leadership and management skills, overachieving combined new and renew sales plans for FY13 (105%).—Selected to participate in a CEO-led transformation to simplify organisational and cost structures, driving increased productivity from a leaner workforce, and improving leadership capabilities to focus on performance.

Partnered with clients to provide leadership and expertise to clarify business strategies, organisational design and alignments, and develop high-performing teams - utilizing the unique mission leadership philosophy. Clients included Wirtz Beverage Group, Bacardi, ITV, and Walmart.Select Accomplishment:—Played a key leadership role in the design and execution of a Leadership Academy for Walmart - fast tracking high-potential leaders in an 18 week time period, and partnering with a team of five consultants.

Served as a member of the Board and leadership team at this niche leadership development consultancy firm. Challenged to design, develop, and deliver leadership development, consulting, and coaching programs and services for corporate clients. Managed a small team of consultants. Clients included Barclays, Liberum Capital, First State Investments, Phillips, Lend Lease, Cisco Systems, and the Foreign & Commonwealth Office.Select Accomplishment:—Tripled revenue growth from €300k to €1M in two years, building and nurturing relationships to win new business, and delivering on marquee leadership, and behavioral change programs for clients.

London

Served as a Principal Consultant to take new service propositions to market, and develop new business and strong client and colleague relationships while leading and delivering great work. Select Accomplishments:- Served as a Senior Stakeholder Manager to the Department for Education and Skills (DfES)—leading the planning and delivery of a stakeholder management strategy for a major IT transformation program, as part of government reform of 11-19 qualifications.- Led the development and delivery of a capability gap analysis, and a performance diagnostic and improvement plan for the Department for Work & Pensions (DWP), Jobcentre Plus, delivering recommendations and a high-level plan to implement 80 initiatives that were presented to, and accepted by the Jobcentre Plus Board of Directors.

Served in a number of increasingly responsible leadership roles, gaining expertise in the areas of field combat, strategic planning, performance and development, and operational field leadership. Final appointment as the Chief of Staff to the Director of Operations for the Ministry of Defence.

Ma, Military Studies

Level 3, Coach

Mba, Strategy, Creativity, Innovation And Change

MBA

Education record