Mark Nyman Email & Phone Number

Bloomington, Minnesota, Us

•Led a high-performing dealer network with 400+ locations across the Americas, optimizing operational efficiency and driving growth. • Spearheaded the Dealer EDGE program, consolidating the dealer network and enhancing dealer performance through strategic initiatives, resulting in a 15% increase in network efficiency and a 10% boost in customer satisfaction. • Developed and implemented performance management systems to accelerate growth, partnering with cross-functional teams including technical support, training, and order management. • Influenced independent business owners and internal stakeholders while leading cross-regional initiatives, driving innovation through the creation of incentive programs and dealer capabilities.

Provided strategic direction on initiatives and policies for Thermo King SVC, ensuring alignment with corporate innovation goals.

Davidson, North Carolina, Us

Davidson, North Carolina, Us

Chicago, Il, Us

Led the $200M+ global service business for the marine, stationary, and drill business unit of GE Transportation.Reorganized global service teams, leading to a 23% growth in sales and 17% growth in orders by leveraging a customer-focused, innovative approach.• Led operational improvements that drove efficiency and cross-functional collaboration, positioning the service team as a strategic business partner.• Built a culture of excellence across service operations, optimizing customer outcomes and ensuring high-quality service delivery.

Responsible for Manufacturing, Supply Chain, Customer Service and Implementation organizations globally.• Led global operations across manufacturing, supply chain, and customer service, focusing on innovation and operational excellence.• Reduced Cost of Goods Sold by 15% through material productivity programs and innovative process improvements.• Led the implementation of the first 18 digital pathology customers across 9 countries• Coordinated a cross-functional team of engineering, commercial, marketing, and operations to setup and implement the first 5 Cloud deployments for global customer programs

Chicago, Us

Responsible for driving the product service delivery and commercial strategy throughout the entire life-cycle to maximize growth and profitability of MR, MI, and CT products in the Eastern and African Growth Markets. In addition:• Built an Online Center of technical experts to handle and support over 1000 technical escalations.• Created a remote service organization focused on handling customer calls. Was able to resolve 40% of all calls remotely and achieve a 75% Fix Right First Time for field based support.

Chicago, Us

Led the service delivery team for EAGM (Eastern & African Growth Markets) which contains 4 teams strategically positioned in Cairo, Moscow, Istanbul, and Riyadh. These teams handle the day to day interactions with our customers, manage logistics, and dispatch our field engineer teams to solve customer issues.

Chicago, Us

As a leader in the Molecular Imaging & Computer Tomography engineering team, I lead a diverse team of thirty engineers who were key contributors to the delivery of three new flagship programs (Lightspeed VCT, Lightspeed Power, and Discovery ST). Each of these programs produced industry-leading products that successfully brought over $2.5 billion to the business.

Chicago, Us

Chicago, Us

Chicago, Il, Us

Masters, Software Engineering

Executive Leadership Program

Experienced Marketing Leadership, Marketing

Influential Leadership, Organizational Leadership

Breakthrough Leadership, Organizational Leadership

Amc, Organizational Leadership

Nmdc, Organizational Leadership

Bachelors Of Electrical Engineering, Computer Engineering