Roles Include: - Relationship Building.- Building multiple layers of relationships with customer, and internal stakeholders, as needed- Acting as main point of contact for customers across both corporate and field level.- Owning customer escalations to resolution by partnering with internal teams.- Facilitates regular cadence of communications with customer.- Product Expert- Have deep understanding of ViClarity product suite and able to demo and discuss features and benefits to ensure customer is getting the most out of the product.- Drive activation and adoption across ViClarity product suite; analyze product module usage and leverage internal tools/customer marketing strategies to increase adoption.- Partner with Marketing to find options for case studies and customer referrals.- Retain and grow existing SaaS revenue by understanding needs of each customer and recommending product modules to fit those needs.- Continually assess the customer journey and prioritize areas of ongoing improvement.