Manage the credit risk and collections, also bad debt and customer master data.

Currently Managing the creation of Customer, Vendor and Materials on SAP across Australia & New Zealand & Asia Pac Region.Managing the Risk Analysis function for new customers to Goodman Fielder, which includes maintaining and running of the www.mygoodmanfielder.com.au website and the functionality that is included in the site.Some functionality includes but not limited to; Online Credit Applications, Online Payments, and Paperless Direct Debit for both NZ & AU.I also manage the banking admin function for the group which include the administration of the Goodman Fielder Corporate Cards, Westpac Banking and Bank of America systems.Current Projects include:SAP GovernanceImplementing Telephone ApplicationsMoving to GS1 WebformsNZ GS1 capabilityResponsible for a team of 6 in NZ and 10 in AU Constantly working with the business stakeholders and IT in order to develop and improve our systems, processes and procedures.

Currently assisting with the centralisation of shared services and the intergration of businesses into that area.Implimentation of SAP into the A/R department of shared services.Responsible for the Administration team which includes Credit Applications, Direct Debits, Allocations & Bad Debt, Online Credit Application system, My goodmanfielder website.Current Projects:Centralisation and updatethe credit applications for Australia and New Zealand.Implimenting SAP into one of the New Zealand Businesses.Implimenting an automated banking solution. Proactive on driving the reduction of risk.Implementing automated online credit application for Australia & New Zealand.Implementing westpac banking solutions for automated allocation of cash received.Creation and ongoing changes to the mygoodmanfielder website.Working with IT to streamline and utilise SAP for current and forthcumming businesses in the system.Assisting with Project testing and UAT of systems being intergrated.Responsable for 10 Australian based team

Responsible for implementing new acquisition business into Luxottica using applications such as SAP, while ensuring customer accounts were set up correctly. This included creation of new Direct Debit requests, liaising with outside financial institutions, ensuring the new SAP system met business requirements and was fit for purpose. Overcoming IT issues and expediting concerns with relevant management teams. Responsible for Collecting on 100+ Franchisee accounts for stock and franchisee fees. I have also been part of the SAP implementation team including performing User Acceptance Testing as well as being made a super user and responsible for training other members of the A/R team.Upon joining Luxottica I had the responsibility of being the point of contact for an internal initiative; Supplier Input Process Output Customer (SIPOC). This initiative identified key areas of the department that can be improved on and was the catalyst for an Opex project.Responsible for introducing new franchising model and implementing procedures in Accounts Receivable for all Luxottica brands to go forward into franchising businesses.Continuing to work towards identifying quick wins, just do it’s and full OPEX projects using OPEX tools to streamline processes and procedures in all areas of Accounts Receivable, Currently completing Yellow belt OPEX project and awaiting certification.I have recently implemented automated dunning into the department which is now fully functional for six credit officers. Responsible for producing reports being used at executive levels.I am currently responsible for collections of ledgers in excess of $2 million dollars across franchising and retail areas of the business. I am also collecting on international accounts in New Zealand, Thailand and the Philippines.

Responsible for 20 team members reporting to accounts creation manager, dealing with credit applications that do not meet internal criteria due to level of risk and making business decisions based on internal and external information supplied. Also responsible for several ongoing projects such as implementation of a new credit application both hard copy and electronically, implementing credit checking procedures & guidelines, dealing with preference lists and target customers. My present role requires me to liaise with all departments at all levels.

Responsible for vetting credit applications made by external companies and or sole traders, this task also involves performing credit checks with registered credit agencies in granting or declining credit to the applicant based on information gained, own judgement and company procedures and policies. Further responsible for opening new accounts, maintaining existing accounts in Brakes accountancy systems (SAP).

Responsible for procuring outstanding debt from customers reported in weekly defaulting accounts report. Responsible for placing accounts on stop and arranging and or agreeing payment plans for outstanding balances with account holders. Adhering to company procedures and departmental targets set by senior management.

Responsible for ensuring customer balances are paid to TVTS terms and conditions, running and working with financial reports. Duties included raising cancellation paperwork for unpaid holidays sending reminder letters and chasing payments by phone, also updating in-house systems of any new information relating to clients and payments. Liaise with other TVTS departments to resolve queries

Responsible for, matching customer requirements to available holidays while assessing the customer’s budget. Using in-house computer system to make the bookings and also contacting tour operators directly when required. I was also responsible for assessment of the immediate needs of the customer and to direct them to the appropriate or required action. Governed by targets both personal and departmental set by management. My role within this position also included a secondment to the finance department within the credit control section of which I was offered a permanent position.

Responsible for the formatting, input and reporting of client data, whilst ensuring accuracy, investigation of inaccuracies in data and prompt escalation of errors to management and client. Attending and reporting progress of current workload at weekly team meetings. Producing client software based catalogues using in-house software and delivering training to Customers, Distributors and Staff on the in house software systems and procedures.Added to my duties recently is the over viewing of future work of the data department whilst providing the administration management team with project/work estimated time scales, via work allocation and work coverage scheduling and people management.

Studying for Diploma in Business Administration Management, while living in Singapore.

Responsible for; the computerised receipt and issue of car rentals for domestic and commercial clients, including making additional charges when required; ordering spare parts and scheduling of damaged vehicles. Handling, progression and solving client queries and complaints. Responsible for the data input of; daily takings, fleet orders, damage reports, staff overtime sheets including responsibility for the physical banking of weekly takings.I also attended weekly meetings with the regional manager and was a designated key holder to investigate any unauthorised entrance to the premises.

Responsibilities include; completing staff requisitions, the procurement of replenishment stock for the company and its clients. Also Responsible for, planning and implementation of a new Stock Management And Replenishment Tracking system (SMART); in charge of security for the warehouse including alarm calls and tracking/investigation of mislaid stock; point of contact for any law enforcement activities.

Responsible for, the accuracy of stock received and data input of all deliveries made to the warehouse; checking the accuracy of outgoing shipments to internal and external clients; involvement and assisting in inventory auditing tasks.