Mark Oakley Email & Phone Number

Chapel Hill, Nc, Us

Wayne, Nj, Us

Durham, North Carolina, Us

○ Assist in receiving, entering, and tracking sales orders while maintaining high quality customer service.○ Support the Field Service Team as needed, with part identification and tracking.○ Generate Purchase Orders (PO’s), Quotes, or Return Material Authorization (RMA’s)○ Direct contact for order status inquiries, inventory availability and shipment status with internal and external customers.○ Operate independently on “canisters” including: placing orders, communicating with internal and external customers, and following up to ensure a satisfactory product.○ Continually evolving knowledge of Salesforce and Microsoft Dynamics GP.

Durham, North Carolina, Us

o Conducted cycle counts of inventory whether it be finished goods, raw materials, or work-in-process goods.o Performed UAT User acceptance testing on a new version of an ERP System (Microsoft Dynamics GP 2018).o Created kits containing critical parts for field service engineers to perform repairs on different products. o Reconciled discrepancies by analyzing Parata ERP, Salesforce and physical locations.

Washington, Dc, Us

o Assisting the American Red Cross in researching leading practices from the COVID-19pandemic to better control company travel post pandemic across its 3 business lines,Biomedical, Humanitarian, and Training Services.o Creating deliverables based on industry analysis to recommend strategies to enhance,modify, or affirm current travel policies.o Gaining relevant industry experience focused on category and cost management, marketintelligence, and total cost of ownership.

Birmingham, Al, Us

o Generated resident traffic by creating marketing events through social media and community events. o Tracked and analyzed data of competing apartments to ensure the complex is aligned with industry trends.o Ensured a positive experience by effectively communicating with residents through delivering packages, answering questions and making sure their needs are met. o Aided in the solution of issues within the sublease process by ensuring a smooth transition between tenants.o “Turned” apartments for new residents by providing maintenance work and lifting heavy furniture within a limited time frame to meet the goal of new residents moving in at the beginning of the school year.o Directed and organized residents and third-party vendors by managing the front desk. by answering the phone, speaking to new people every day, and dealing with 3rd party vendors who do business with Capstone.

o Generated revenue by using positive communication skills with customers.o Reduced the wait time for customers by improving the process in which cars were worked ono Finalized quality control checks of the finished product to ensure the customers standards were met. o Detailed cars to each individual customer’s request.