Mark Odegaard Email & Phone Number

Richfield, Mn

working with onsite technicians• Cable testing, VLAN loading, port verification, equipment operation• Network troubleshooting and solving• Call center environment-incoming and cold calling store and supervisors.• Mapping printers, Imaging PC/Registers• Use of Microsoft Access Ticket system, on call and working on PC issues• Group troubleshooting environment- during calls, verbal and skype

New Hope, Mn

• Provider support in Level 1 incoming call center• Rest employee passwords• Utilize knowledge base to assist in resolving questions/issues• Utilized Service Now ticketing system• Applied network and troubleshooting techniques • Knowledge of Apple and Android phones

Richfield, Mn

working with onsite technicians• Cable testing, VLAN loading, port verification, equipment operation• Network troubleshooting and solving• Call center environment-incoming and cold calling store and supervisors.• Mapping printers, Imaging PC/Registers• Use of Microsoft Access Ticket system, on call and working on PC issues• Group troubleshooting environment- during calls, verbal and skype

Rogers, Mn

Firearms salesFollow all federal laws regarding proper paperwork for firearms purchasehandle firearms in a safe mannerdescribe differences in firearms to customersassist in making sales recommendations to customers looking for a fire arm

Various trailers pulled and equipment moved, also hauled scrap with a variety of trailers, net, landall, flatbeds, instate and some out of state

Drove 28'- 48' Reefers. Both regionally and Localy for food delivery routes.

Working Towards A.A.S, Network And System Administration/Administrator, 3.65

Activities and Societies: Veterans Resource Center I did graduate with an A.A.S. in Network Administration- seeking a job that is both.

Liscense, Truck Driving