Mark Odegaard Email & Phone Number

Richfield, MN

• working with onsite technicians
• Cable testing, VLAN loading, port verification, equipment operation
• Network troubleshooting and solving
• Call center environment-incoming and cold calling store and supervisors.
• Mapping printers, Imaging PC/Registers
• Use of Microsoft Access Ticket system, on call and working on PC issues

New Hope, MN

• Provider support in Level 1 incoming call center
• Rest employee passwords
• Utilize knowledge base to assist in resolving questions/issues
• Utilized Service Now ticketing system
• Applied network and troubleshooting techniques
• Knowledge of Apple and Android phones

Richfield, MN

• working with onsite technicians
• Cable testing, VLAN loading, port verification, equipment operation
• Network troubleshooting and solving
• Call center environment-incoming and cold calling store and supervisors.
• Mapping printers, Imaging PC/Registers
• Use of Microsoft Access Ticket system, on call and working on PC issues

Rogers, MN

Firearms salesFollow all federal laws regarding proper paperwork for firearms purchasehandle firearms in a safe mannerdescribe differences in firearms to customersassist in making sales recommendations to customers looking for a fire arm

Various trailers pulled and equipment moved, also hauled scrap with a variety of trailers, net, landall, flatbeds, instate and some out of state

Drove 28'- 48' Reefers. Both regionally and Localy for food delivery routes.

Working Towards A.A.S, Network And System Administration/Administrator, 3.65

Activities and Societies: Veterans Resource Center I did graduate with an A.A.S. in Network Administration- seeking a job that is both.

Liscense, Truck Driving