Mark Odegard Email & Phone Number

Spokane, Washington Area

• Lead client efforts in their support of B Corp Certification• Engage clients to align their business practices with the B Corp framework and enhance their purpose-driven business models• Create and implement sustainability strategies and effective management & measurement systems to attain client goals• Consult with clients on strategies and frameworks for Operational Excellence, Operations Management, and process improvements• Promote sustainability and social impact efforts to improve awareness and develop understanding

Spokane, Washington

Leading strategy development and implementation of Operational Excellence, Organizational Effectiveness, and Lean concepts in SE Asia and Europe:• Assess operational practices, develop broad transformational plans, and prop-up a Transformation Management Office for a new, four-country operation in SE Asia• Support development of new Global Digital Ecosystem by ensuring development is adequately focused on business process and business execution• Co-lead analysis of employee engagement and change management issues in new start-up operation and provide recommended actions to resolve challenges• Develop approaches in support of East Region strategy through collaboration with EVP of region and his leadership team• Design, lead, and execute operational transformations for maximum business impact• Contribute directly to evolution of leadership capabilities as part of broader Leader Effectiveness program• Liaise and consult with country resources in support of local process improvement efforts

Singapore

Leading the roll-out and implementation of the Lean management concepts in Singapore, Hong Kong, Malaysia, Thailand, Vietnam, and China:• Manage local teams and US-based resources on assignment• Identified opportunities and designed Lean-based solutions in Hong Kong to improve overall productivity by more than 20%• Implemented new branch model in Malaysia using Lean concepts to support productivity gains of 10% to 20% and enhance service delivery model for Agents and Customers• Introduced Lean concepts to IT and Claims in Singapore that resulted in cycle time improvements of 5% (IT), improved productivity of 7% YOY (Claims), and increases in employee engagement of 7-17 points• Defined and piloted Lean solutions in Thailand to improve the overall Sales and UW experience and create a competitive market advantage

United States

Managed team of 8 across multiple locations providing strategy, reporting, planning, metrics and analytical support for Lean deployments across 12,000 employees in Commercial Insurance:• Created a comprehensive resource model to manage multi-year staffing needs, assign resources to deployments, and manage a broad rotational program of deployment resources to optimize resource utilization and ensure proper staffing levels• Developed a prioritization model and managed the deployment roadmap to ensure efforts were aligned with highest value opportunities and business priorities• Developed business cases and measured results of deployment efforts to effectively articulate the overall value and business impact of all Lean efforts

United States

Led team as part of a broader start-up effort focused on creating a Lean management system for Commercial Insurance business with over 12,000 employees:• Created the strategy and led development of a comprehensive IT reporting solution in support of a broad visual management system supporting over 1,200 users improving overall transparency into workloads and supporting efforts to grow new business• Collaborated with McKinsey consultants to develop the new Lean management system for the Business Insurance division• Facilitated over 30 two-day sessions across the country, improving alignment of Underwriting, Sales, and external Agents leading to improved service, process efficiency, and productivity

United States

Member of team that implemented a robust on Business Process Improvement (BPI), Business Process Outsourcing (BPO), and Project Management Office (PMO) program to support key strategic efforts and lead cultural change:• Led supplier governance for all external BPO providers across Claims, Underwriting, and Finance• Managed successful onshore transition of over 140 positions in Claims and Underwriting• Collaborated on development of a broad Lean Six Sigma program and obtained black belt certification• Provided financial and cost-benefit analysis, data analysis, problem solving support for project managers, and management reporting

Seattle, Wa

Managed all Billing processes for Personal and Commercial lines at Safeco Insurance:• Led cross-functional team to address growing problem of unpaid premium• Deployed a new billing system and customer service platform for entire policyholder base that improved online service offering and simplified internal billing platforms• Managed 7 direct reports and broader team of 40 employees in a matrix structure across the US

Seattle, Wa

Seattle, Wa

Seattle, Wa

Seattle, Wa

Walla Walla, Wa

Seattle, Wa