Mark Odegard Email & Phone Number

Spokane, Washington Area

• Lead client efforts in their support of B Corp Certification
• Engage clients to align their business practices with the B Corp framework and enhance their purpose-driven business models
• Create and implement sustainability strategies and effective management & measurement systems to attain client goals
• Consult with clients on strategies and frameworks for Operational Excellence, Operations Management, and process improvements
• Promote sustainability and social impact efforts to improve awareness and develop understanding

Spokane, Washington

• Leading strategy development and implementation of Operational Excellence, Organizational Effectiveness, and Lean concepts in SE Asia and Europe:
• Assess operational practices, develop broad transformational plans, and prop-up a Transformation Management Office for a new, four-country operation in SE Asia
• Support development of new Global Digital Ecosystem by ensuring development is adequately focused on business process and business execution
• Co-lead analysis of employee engagement and change management issues in new start-up operation and provide recommended actions to resolve challenges
• Develop approaches in support of East Region strategy through collaboration with EVP of region and his leadership team
• Design, lead, and execute operational transformations for maximum business impact

Singapore

• Leading the roll-out and implementation of the Lean management concepts in Singapore, Hong Kong, Malaysia, Thailand, Vietnam, and China:
• Manage local teams and US-based resources on assignment
• Identified opportunities and designed Lean-based solutions in Hong Kong to improve overall productivity by more than 20%
• Implemented new branch model in Malaysia using Lean concepts to support productivity gains of 10% to 20% and enhance service delivery model for Agents and Customers
• Introduced Lean concepts to IT and Claims in Singapore that resulted in cycle time improvements of 5% (IT), improved productivity of 7% YOY (Claims), and increases in employee engagement of 7-17 points
• Defined and piloted Lean solutions in Thailand to improve the overall Sales and UW experience and create a competitive market advantage

United States

• Managed team of 8 across multiple locations providing strategy, reporting, planning, metrics and analytical support for Lean deployments across 12,000 employees in Commercial Insurance:
• Created a comprehensive resource model to manage multi-year staffing needs, assign resources to deployments, and manage a broad rotational program of deployment resources to optimize resource utilization and ensure.
• Developed a prioritization model and managed the deployment roadmap to ensure efforts were aligned with highest value opportunities and business priorities
• Developed business cases and measured results of deployment efforts to effectively articulate the overall value and business impact of all Lean efforts

United States

• Led team as part of a broader start-up effort focused on creating a Lean management system for Commercial Insurance business with over 12,000 employees:
• Created the strategy and led development of a comprehensive IT reporting solution in support of a broad visual management system supporting over 1,200 users improving overall transparency into workloads and supporting.
• Collaborated with McKinsey consultants to develop the new Lean management system for the Business Insurance division
• Facilitated over 30 two-day sessions across the country, improving alignment of Underwriting, Sales, and external Agents leading to improved service, process efficiency, and productivity

United States

• Member of team that implemented a robust on Business Process Improvement (BPI), Business Process Outsourcing (BPO), and Project Management Office (PMO) program to support key strategic efforts and lead cultural change:
• Led supplier governance for all external BPO providers across Claims, Underwriting, and Finance
• Managed successful onshore transition of over 140 positions in Claims and Underwriting
• Collaborated on development of a broad Lean Six Sigma program and obtained black belt certification
• Provided financial and cost-benefit analysis, data analysis, problem solving support for project managers, and management reporting

Seattle, WA

• Managed all Billing processes for Personal and Commercial lines at Safeco Insurance:
• Led cross-functional team to address growing problem of unpaid premium
• Deployed a new billing system and customer service platform for entire policyholder base that improved online service offering and simplified internal billing platforms
• Managed 7 direct reports and broader team of 40 employees in a matrix structure across the US

Seattle, WA

Seattle, WA

Seattle, WA

Seattle, WA

Walla Walla, WA

Seattle, WA