Help Desk Analyst 2
Currento Tier 2 support, ~450 staff, ~500 deviceso Software trainer – approx. 5 hours/week: online, desksideo Knowledgebase: Office 365 Pro Plus, SharePoint, WordPress, OneNote articles, one-pagers and tutorialso Assisted with Inventory Tracking: created MSFT PowerApps app to track low stock, auto-send email to purchasing for additional assetso UI/UX support for Intranet (SharePoint) – HTML/CSS, user testingo Mobile (laptop, iPad, smartphone) support; transfer iPhones, Cloud Back-up, data migrationo SharePoint – config, style, permissions, documentation, manage subsites, inter-departmental work for branding, trainingo A/V maintenance of nine conference rooms: PC, projector, PolyCom, MiraCast, Apple TV, Conference pods (OWL), peripherals