Mark Oliver Credo Email & Phone Number

Singapore

Cebu, Central Visayas, Philippines

Running CoachTrack and Field CoachMarathon Coach

Cebu, Central Visayas, Philippines

● Develop and implement personalized triathlon and run training programs.● Assess athletes' fitness levels and tailor plans to individual needs.● Provide guidance on technique, equipment, and discipline-specifictraining.● Monitor progress through regular evaluations and adjust plansaccordingly.● Offer nutritional advice and hydration strategies for the training demands.● Include strength and flexibility training to enhance physical conditioning.● Conduct one-on-one and group coaching sessions, in-person andremotely.● Motivate and inspire athletes, offering positive reinforcement andfeedback.● Attend triathlon, duathlon, aquathlon and run events, providing race-daystrategies and logistical support.● Foster a supportive coaching environment, communicate effectively, andmanage administrative tasks.

Cebu, Central Visayas, Philippines

● Intensively train in swimming, cycling, and running for triathlon and run excellence.● Follow a personalized, rigorous training schedule to optimize performance.● Improve endurance, speed, and technique in each discipline.● Include cross-training and strength exercises for overall fitnessenhancement.● Adhere to a disciplined diet and hydration plan to support trainingdemands.● Participate in regular fitness assessments to track progress and identifyimprovements.● Stay updated on sports science and training methodologies.● Manage training loads to prevent injuries and ensure peak performance.● Compete in triathlon, duathlon, aquathlon and run events, applyingstrategic race tactics.● Represent sponsors professionally and maintain a positive image in thecommunity.

Cebu City

● Conduct call listening and coaching● Build strong relationships with customers and outside business contacts.● Perform market research to identify new opportunities.● Marketing of business both online and offline.● Create and improve proposals for our existing and new clients.● Provide training and mentoring to members of the business developmentteam.● Delivers group and individual instruction and training.● Develops training curricula.● Selects or develops training aids, including training handbooks,demonstration models,multimedia visual aids, computer tutorials, andreference works.● Coordinates or performs administrative functions necessary to deliver anddocument training programs.● Evaluates effectiveness of training and development programs and utilizesrelevant evaluation data to revise or recommend changes in instructional objectives and methods.

Cebu, Central Visayas, Philippines

● Deliver outstanding client services and handle Voice of the Client feedback with expertise in call listening.● Proficiently edit videos and photos to ensure high-quality content production.● Document and streamline processes while maintaining clear and concise process documentation.● Provide top-notch customer service, resolving queries and issues effectively.● Efficiently manage document workflows, ensuring organized and secure document storage.● Expertly manage calendars and coordinate scheduling for appointments.● Manage and optimize social media platforms, implementing effectivestrategies.● Demonstrate proficiency in CRM management, ensuring accurate andorganized data management.

Cebu, Central Visayas, Philippines

● Proficient in video and photo editing for compelling content creation.● Document and optimize processes to ensure efficiency and clarity.● Oversee and manage all aspects of ecommerce site operations.● Efficiently organize and maintain document workflows securely.● Design and execute effective email campaigns to engage audiences.● Expertly manage calendars, ensuring seamless scheduling andcoordination.● Drive social media strategies, managing platforms for brand presence.● Optimize and manage sales funnels for increased conversion rates.● Demonstrate expertise in CRM management, ensuring accurate data andstreamlined processes.

Cebu, Central Visayas, Philippines

● Provide exceptional support via phone, chat, and email.● Conduct persuasive sales calls to potential clients.● Efficiently assign tickets/emails to designated specialists.● Edit videos and photos to enhance visual content.● Document and optimize processes for streamlined operations.● Organize and manage documents for efficient workflows.● Drive impactful social media marketing initiatives.● Conduct thorough research to support decision-making.● Design and execute engaging email campaigns.● Manage and optimize CRM systems for data accuracy.● Efficiently manage calendars for seamless scheduling.● Optimize sales funnels to increase conversion rates.

Cebu, Central Visayas, Philippines

● Route incoming calls to the assigned specialist of properties● Log payments and scheduled viewings● Assign tickets/emails to the assigned specialist of properties● Answer incoming chat inquiries from applicants/tenants/owners● Explain lease and agreements to applicants● Share application processes and limitations● Screen applicants (Background checks)

Cebu, Central Visayas, Philippines

● Receives inbound calls from the Sales Openers with interested clients.● Conduct outbound calls for follow-up.● Runs the day to day sales activities.● Responds to concerns about the SEO products and services provided.● Educate the client about the importance of SEO.● Create new deals on a daily basis.

Cebu City

• Establish performance goals and action plans by individuals as well as by team along with monitoring performance continuously.• Ensures that the Sales Team meet the sales performance target set by the Management Team.• Ensures that the Sales Team maintain accurate records of all defined metrics.• Provide support and mentoring to the Sales Team Leaders with their day to day work.• Accurately report on all teams performance during Monthly performance reviews.• Coordinate with onshore team regarding issues encountered during the shift.• Coordinate and monitor sales incentive programs.

Cebu, Central Visayas, Philippines

● Actively seek new business opportunities through sales prospecting and lead generation efforts.● Demonstrate in-depth product knowledge during presentations, effectively communicating features to potential customers.● Set and achieve sales targets by building and maintaining customer relationships, offering personalized product solutions.● Stay informed about industry trends, competitors, and customer feedback to contribute valuable insights to the sales team.● Implement strategies, negotiate terms, and close deals to drive revenue growth and meet sales quotas.

Cebu, Central Visayas, Philippines

● Build and maintain customer relationships to understand their needs and offer personalized product solutions.● Actively seek new business opportunities through sales prospecting and lead generation efforts.● Demonstrate in-depth knowledge of products/services and communicate features effectively during presentations.

Cebu, Central Visayas, Philippines

● Listen to recorded customer calls to evaluate the quality of interactions between call center representatives and customers.● Assess calls based on predefined quality metrics and guidelines, focusing on professionalism, accuracy, adherence to scripts, problem-solving, and overall customer satisfaction.● Ensure that call center agents adhere to company policies, procedures, and regulatory requirements during customer interactions.● Provide objective and constructive feedback to call center agents based on the evaluation of their calls, highlighting areas of strength and opportunities for improvement.

Cebu, Central Visayas, Philippines

● Provides ticketing services for travel agencies.● Responsible for changing itinerary from flights to hotel reservation.● Provide information about products and services.● Deliver excellent customer service by providing options and solutions inaccordance to the company’s policies.

Cebu, Central Visayas, Philippines

-Respond to customer inquiries and issues through the phone.-Troubleshoot and resolve customer problems by understanding theirconcerns, asking probing questions, and guiding them through solutions orescalating issues when necessary. Maintain a positive and professional demeanor while effectively managing customer expectations, ensuring a high level of customer satisfaction andloyalty.-Document customer interactions, inquiries, and resolutions in a detailedand organized manner to facilitate the tracking of common issues and improve overall service efficiency.

Assist frontline representative with situational questions in relation to the customers concerns and questions to ensure that excellent customer service is provided.•Provide positive scripting for the team to utilize when it comes to challenging scenarios.•Gives after-call feedback for the development of the representative.

Includes sales, emails, and inbound calls)•Responsible for responding to customers shopping and/or selling questions and concerns from both chat and email messages, as well as inbound calls for eBay Australia.•Provide information about products and services.•Deliver excellent customer service by providing options and solutions in accordance to the company’s policies.

Diploma In Sport Science And Management

Bachelor Of Science, Business Economics

Education record

Southwestern University Basic Education Department E. Sabellano St., Basak, Pardo, Cebu City, Philippines Elementary: Don Bosco Technology.