Drawing from a reservoir of more than 300 years of captivating stories I entertain and educate guests to my city, New Orleans, to the rhythm of the hoofbeats of a mule. In addition I help the company develop new content for tours; train new drivers; write copy for the company website and newsletter; and take lavish care of my long-eared, four-legged partner. For the last several years I have been the top-rated carriage driver/tour guide in the city on all the online review sites (TripAdvisor, Google, and Yelp); the top recruiter for the company; and consistently among the top salespeople.

Transport and entertain pedicab passengers (Full time, November 2011-May 2012. Part-time, May 2012 -present.)

Served on a volunteer basis as translator/guide/liaison for family members/caregivers of two children from Kosovo who were brought to New Orleans for heart surgery at Children’s Hospital in New Orleans by HeartGift Foundation. I helped them communicate with their host families, with the representatives of HeartGift, and with doctors and other medical personnel.

-Team leader for an international team of four to ten full-time staff and dozens of interns and short-term volunteers. Recruited, trained, managed, evaluated, and retained staff and volunteers.-Project Management. Conceived and implemented multiple aid projects during and in the aftermath of the Balkan wars. (Distributing food and clothing to refugees and internally displaced people, giving milk cows to war widows, providing hearing aids to the hearing impaired, etc.) -Published regular electronic and print newsletters for donors and other partners. -Resource development. Was responsible to raise funds for all operating expenses and projects.-Financial reporting.-Public speaking. Made presentations to individuals, small groups and large crowds throughout the United States to report on the work in the Balkans, raise funds and recruit volunteer partners.

Edited a weekly newspaper with a circulation of 30,000 in Hattiesburg and Mississippi. I wrote news and feature stories, took photos, managed free-lancer writers, edited press releases, etc.