Mark Oswin Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Working with James Dickinson and the team at Unisphere (https://www.unisphere.co.nz/) to provide customers with high quality IT strategy and services to assist them with change and related challenges

Auckland, New Zealand

I am a skilled and experienced business analyst and project manager who thrives on working with people to deliver tangible results, knowledge and benefits. As a qualified NZ ACA, I apply a wealth of business, finance and systems experience to:✓ Analyse, document, develop and implement changes and innovation to systems and processes which are efficient, sustainable and respect cross-functional goals✓ Collaborate with people and build a culture to identify optimal system and process solutions that make a real and positive difference to an organisation✓ Champion simplicity - simple is not easy, it is about getting the right balance between complexity and risk✓ Earn the right to operate as a trusted advisor to people at all levels in an organisation✓ Lead by constructively challenging and being open to being challenged to achieve the best outcomes✓ Train, coach and mentor teams and individuals effectively with a focus on practical processes and teasing out exceptions. Agree and document how best to manage those exceptions.

Auckland, New Zealand

The role involved working with and at times leading customer and internal teams to analyse, identify, prioritise, develop and deliver solutions for system and process changes utilising agile development and organisational methodologies. The work ranged from new systems and businesses through to changes affecting existing systems, businesses and processes. Over time I became the primary contact for several clients and attained a trusted advisor status with their management teams.Regular duties included:Business requirements analysis - discovery and consulting with stakeholders; analysis and documenting of requirements, priorities, risks and benefitsProject management - project proposals, detailed planning, budgeting, delivery, communicating, implementing and user supportProblem solving - facilitating and performing analysis of problems; identifying innovative and pragmatic solution options; prototyping and modelling possible solutions; collaborating and building consensus around selection of optimal solutionsOptimisation - identifying priority opportunities and requirements for change; identify risks and approach for managing any changeover and transition arrangementsConfiguration,development, customisation and integration - configuring, developing and customising software to best fit business requirements; API and custom data integration solutions for data to and from other systems; moderate level SQL knowledge and developmentSales and exploring opportunities - exploring ideas and problems for suitable solutions with decision makers including proposals and face to face pitchesRelationship management - negotiations, consulting and being a trusted advisor; ongoing customer contact point and cultivate relationshipsTraining and coaching - planning and delivering to people of all levels; assisting with production of documentation and training materialsManagement - day-to-day management, planning and support of two team members; mentoring and coaching