Mark Owen Email & Phone Number

I am a collaborative, innovative leader who promotes creativity in how employees are trained and developed at all levels. I have experience developing elearning and classroom training for multigenerational and multi cultural audiences.I manage a team of work force analysts, quality analysts, specialists and trainers. This involves oversight of scheduling, call forecasting, the development and execution of training materials, the development, execution, and calibration of the quality assurance program, and measuring the effectiveness of these programs. In addition to these responsibilities, I also manage vendor relationships and contracts for the technologies used to insure success in these areas.

Listed skills include Leadership, Insurance, Property And Casualty Insurance, Customer Service, and 35 others.

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  Mount Vernon Nazarene University

  Business Administration, Management And Operations