Mark Owens Email & Phone Number

Aurora, Co, Us

Work with borrowers that have severely delinquent student loans, utilizing student loan benefits, payments and or repayment plans, in order to protect Nelnet assets. Initiate manual outbound recovery attempts. Answer a small percentage of incoming calls. Essential Functions- Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy- Contribute to Continuous Process Improvement- Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts- Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans- Actively perform skip-tracing activities through various sources/tools/media in order to locate borrowers- Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand- Update demographic and other additional information on borrower accounts via the servicing system- Perform additional collection activities related to collections documents and reports