Created content and documentation deliverables for Honeywell’s Voice products. Providing instructions and timely online help to core customers, managers, and employees at warehouses and distribution centers.

Created content and various documentation deliverables for warehouse automation applications that run on Intelligrated's material handling platform. Conducted proposal research for the Honeywell Intelligrated Presales team. Mentored new writers and served as lead writer for the Honeywell Momentum Warehouse Execution System.

Member of Allscripts Documentation Center of Excellence team assigned to Clinician Hub and Ambulatory EHR documentation. • Published release notes and user guide text related to health care workqueues and flowsheets. • Responsible for all revisions to the Paragon Flowsheet Builder User’s Guide.• Applied DITA conversion edits to documentation topics.• Created deliverables in the Agile development process supporting multiple scrum teams.

Documentation writer and online help text author for various National Accounts groups at ADP (employer services software vendor). Target audience includes both clients and ADP implementation personnel. Assigned to ADP’s “next generation” cloud technology product development. Responsibilities for the Human Capital Management product ADP Vantage HCM include creating messaging and documentation “from the ground up.”• Thirteen years experience at ADP with Adobe TechComm Suite of writing tools – current versions RoboHelp 8 and Framemaker 9. Developed help for general ledger and data import products and published release notes, user guides, report guides, and Java instructional guides.• As a member of the Content Development Task Force used SyncRO Soft Oxygen 14.2 XML Editor trial version during software evaluation period.• Agile scrum team member specializing in content authoring and documentation (responsible for release notes, online help, onscreen instruction, and message text). Two plus years in ADP’s Agile development process serving on multiple teams.• Since 2012 served as the project lead for the team responsible for document deployment to the adp4me intranet web site.

Developer/Author in two documentation areas:• Hardcopy documentation for ITS claims processing system (the NASCO legacy system responsible for Medicare claim adjudication).• Onscreen content for the Health Care Benefits Online web-based insurance claim information system [Saving NASCO an estimated 35k in IBM consultant fees by maintaining HCBO online content].

Developer of system administration guides, technical communication documents (for internal audiences), and web-based HTML documentation for sales force automation software and Customer Relationship Management (pharmaceutical) products.

Author of reference guides for healthcare software. Publications included both clinical (laboratory and pharmacy) and patient care products. Served as project lead for:• Data Merge/DB Upload maintenance team• Online Documentation research team [Created hypertext online documentation demos for trade shows and customer conferences]

Software Developer assigned to:• Decision Support MDC/DRG/Demographics team.• Data Merge/DB Upload maintenance team (as Team Lead).

Software developer for public utility. Responsibilities included maintenance programming for billing system serving 800,000+ customers.