Mark P. Email & Phone Number

Employed to deliver IT services and strategy for a new First Group line of business supporting Delay/Repay. Ensuring all systems were delivered on time and met the regulatory requirements for PCI/DSS and ISO27001 compliance.Delivered:• Amazon Web connect telephony for 50 users supporting three lines of business.• Management of third party suppliers delivering over twenty line of business applications• Set processes around testing and acceptance into service• Cloud based software delivery for over twenty applications via Azure• Set processes around ISO27001 and PCI/DSS compliance• Created policies around ITIL• Delivery of helpdesk solution and associated processes• Delivery of office 365 – email, sharepoint and Dynamics CRM• Delivery of finance applications – SAP, Hyperion and Neptune

Employed as Infrastructure Manager. I managed a team of eight consisting of Wintel and Cisco specialists, Linux and Red Hat Administrators, DBA (SQL and Oracle). Responsible for the full GDIT infrastructure including Data Centre, Telephony, Technical Operations and Security. Supporting 24/7 mission critical environments providing services to Councils and the NHS.

Management of a team of five direct reports supporting BAU and Project work based on Windows, EMC and Cisco technologies.Delivered:• Successful team development during a period of uncertainty. Managed through the identification of skills shortages with third party training courses selected for the team. • Strong achievable objectives set for all team members according to the business need utilising Agile as a methodology through regular one to one and team meetings• The introduction of performance management through the setting of KPIs and measured against SLA and time to fix on incidents• Acted as Major Incident Manager during severity one incidents• Ensured new solution designs and processes were fit for purpose and provided the correct technology in value and practicality• Project management of new office setups with pop up office technologies introduced to cater for the extremely short timescales to have offices operational• Management of data to ISO 27001 standards• Supplier management• The introduction of Microsoft Operations Framework principles aligned against existing PeoplePlus IT processes• Support and technical input to a full Data Centre migration and outsource of technical team to a 3rd party supplier

Delivered:• Readiness of all DC facilities including Air Conditioning, Fire Suppression, UPS, Generators, Real Time Monitoring and site security policies including implementation of a biometric access system• The delivery of an onsite Network Operations Centre• Migration of 600 servers to the new Data Centre with 450 being virtualised onto VMWare• Migration of all MCC data to new EMC VNX SAN Storage• Migration of archive email to new EMC Centera Storage• Full capacity planning with a 5 year roadmap • Managed and negotiated the support contracts with third party suppliers including full tender management under OJEU guidelines• Full decommission of the old data centre including the generators, air conditioning and fire suppression infrastructure

Manchester, United Kingdom

Initially employed on a six month contract extended to twelve months to manage the Manchester City Council Core Systems teams to support the Manchester City Council ICT systems. The team are made up of twenty two technical specialists supporting diverse systems including Wintel OS (2003 – 2012), UNIX OS (Solaris/AIX), Red Hat Linux, Lotus Notes, EMC Storage and also SQL and Oracle Databases. In addition I took over the line management of the desktop support team who managed the desktop and telephony estate for over 6500 users.Delivered:• Successful team development through setting of strong business aligned objectives with regular one to ones and individual mentoring and coaching• Secure PSN walled environment to ISO 270001 standards• Improvements around incident management with the implementation of improved processes and monitoring and alerting• Improved change success through improvements to the change process in conjunction with the change manager and the introduction of technical impact assessments• Migration of the legacy Citrix environment from legacy hardware running Citrix 4.5 to a virtualised solution running Citrix 7• Identification of skills shortages and the delivery of offsite skills training• Identification of key individuals within the team who were able to take on team leader responsibility with promotion and career development planning• Management of all third party support contracts with improvements on SLA and cost reduction• Member of the Manchester ICT Leadership team working towards continuous improvement with colleagues from the Portfolio teams, Service Desk, Security and applications support teams• Management of the MCC data centres • Strategic planning providing a 5 year roadmap for system development and replacement• Improvements around the identification and remediation of ICT risks • Business continuity planning with improvements around the Disaster Recovery standby sites

Short term contract providing 3rd line Wintel Consultancy to Irwin Mitchell LLP during a major Infrastructure project.Delivered:• Business as usual delivery of all business services during the transition period• Migration of mailboxes to the new Exchange 2013 environment through Quest• Migration of user and shared data to the new storage environment

Managing a geographically dispersed team of ten Infrastructure and Database Analysts from Middlesborough to Camberley during a time of huge transition through the amalgamation of three businesses into a single entity with the requirement for ICT systems to be consolidated with a single core business application. Delivered:• Domain migrations of three domains into one from Windows 2003 to Windows 2008r2 including the migration of all data and permissions• Migration of application delivery from Citrix 4 to Remote Desktop Services• Email migration to a single instance from Exchange 2003 to Exchange 2010• WAN consolidation reducing suppliers from 12 to a single supplier saving over £100,000 pa• Service improvement around monitoring and incident management• Delivery of a full Disaster recovery standby site with hot standby servers including the successful test and creation of process• Delivery of a disk based back up solution using Commvault and Dot Hill technologies with replication between primary and DR sites• Supplier Management and procurement including the creation of tender request under OJEU rules• Full budget responsibility of over £800,000 capital and revenue• Team development through setting strong objectives and regular coaching and one to one sessions• Introduction of ITIL processes

Promoted to Service Delivery lead on a new contract for IT Alliance following successful results as Wintel/AIX shift leadDelivered:• Team management of twenty six Wintel and UNIX technical specialists working a 24/7/365 shift pattern• Managed the transition from contract employees to full time permanent representing improvements in continuity and cost reduction including the full recruitment and vetting lifecycle• Work to ensure continuous improvements around Incident and Change alongside BT and HP delivery managers• SC and CTC level 3 security cleared

Responsible for the third line support of the London and Southern Trust NHS systems as part of a team of second and third line Wintel engineers supporting the BT NPFIT on behalf of HP. I also had limited exposure to AIX and Netbackup and was the lead engineer for my shift attending Management briefings and motivating the other team members.Employed as a third line engineer and shift leader providing Wintel and UNIX 3rd line support of NHS systemsDelivered:• Successful management of Incidents and changes• Working with HP and BT team leaders to ensure prompt resolution of identified faults• Team Leadership of a team of 6 shift members supporting Wintel, Citrix, AIX and HP XP SAN