Mark Pacheco Email & Phone Number

Longmont, Co, Us

Kent, Wa, Us

Responsible for the development, execution, and delivery of Information Technology and Cyber Security strategy for Blue Origins, Honeybee Robotics business unit. Providing leadership and mentorship to the Honeybee Robotics Information Technology team. Collaborating as a business partner with the senior leadership team to drive results and maximize business performance.

Denver, Co, Us

Responsible for providing organizational leadership and direction for all IT and Facilities operations at a $2.5 billion foundation with a $3 million department budget.• Oversee all technology and facility operations in accordance with the goals of the Company.• Analyze the business requirements of all departments for technology and facility needs• Implement solutions when identified and prioritize them according to the business needs.• Manage disaster recovery plans to ensure uptime for all business technologies.• Infrastructure administrator for all LAN, WAN, WLAN, B2B VPN, VOIP technologies.• Coordinate all network monitoring and network security activities.• Create and maintain network/data maps and supporting documentation.• Support the implementation of an inventory management and control system.• Review hardware and software acquisition and local maintenance contracts.• Manage service delivery and ensure all business and facility systems are functional.• Manage all IT and Facility vendor communications, contracts, and relationships.

Denver, Co, Us

Denver, Co, Us

Zug, Ch

Provide leadership to the U.S. IT team in supporting all business product lines for all U.S. operations. Translate business imperatives or strategy into value-added information technology services and strategically deliver all Information technology initiatives for the U.S organization. Lead and mentor the IT team of four individuals and provide guidance and assistance towards individual career development. Promote a positive and safe working environment within the organization.• Worked closely with the U.S. IT team to manage business objectives and daily IT incidents.• Design and implement integrations of internal and external systems and databases.• Ensure compliance with corporate standards for network and data efficiency and security.• Design and implement network and communication strategies for all facilities.• Provide the highest escalation point for internal and third-party systems users.• Implement Business Intelligence tools to automate daily reports for critical business KPI.• Served as Services Manager and IT liaison to customers related to application portfolio.• Maintained a strong business acumen through the IT demand process to understand business objects and align technology requirements to deliverables ensuring user acceptance and adoption.• Responsible for maintaining high availability for all sales/manufacturing systems for the USA operations.

Zug, Ch

Manages Industrial Systems Team (support, business analysis, reporting services, development) and recommends personnel actions in the areas of hiring, staff development (including training plans), and performance management• Establishes a formal software life cycle program for third-party applications. • Identifies, analyzes, solves and/or recommends solutions to reported problems/issues. • Provides timely Service Level Agreement status reports to senior management.• Makes recommendations for improvement, creates, manages and reports against all IT Service Level Agreements• Coordinates, assists, writes, and publishes documentation relating to key processes and internal controls• Communicates with all IT staff to identify and document processes, policies, procedures, performance measures, annual reporting, and technical analysis as appropriate.

Zug, Ch

- Gather business requirements from business users- Translate and document requirements into business and technical specifications- Create and execute test plans/cases for functional and regression testing- Coordinate and document User Acceptance Testing (UAT)- Identify, develop, and deliver training needed for implementation (including end user), - Provide second tier support for system implementations- Built and maintain long term working relationships with all areas/levels of the company employees.-Develop clear and convincing oral presentations

Zug, Ch

- Maintain network architecture and infrastructure.- Analyze network diagnostics and resolving network problems.- Configure and maintain servers, hubs, routers and switches.- Identifies problems and uses sound judgment to generate and evaluate alternative recommendations- Provided customer support and configuration management- Coordinated and performed installation and configuration of PC related software and hardware- Performed end user support, peripheral device support, and end-user training- Performed major diagnostics and complex troubleshooting to solve complex problems - Supported printers, smart phone devices, and other electronic computing devices