Mark Parrish Email & Phone Number

Faculty in the CIT programs providing lecture and online instruction. Course load includes: Computers in Healthcare; Microsoft Office; Microsoft Project; Visio; Systems Analysis; SQL Server; Introduction to Technology; Web Design; Java; Networking; Security; and Internet technologies. Medical Terminology in Allied programs. Utilize the BlackBoard course management system to enhance courses and provide online content. Consistently evaluated at a 4.9/5.0 on student evaluations. 2016 and 2018 Student's Choice Award Recipient for Extraordinary Adjunct Faculty.

Harrisburg, Pennsylvania, Us

Assigned as a consulting project manager for a healthcare services organization

Saint Louis, Mo, Us

Oversee the development of operations and custom reporting to support clinical, operations, and business requirements at PA Health and Wellness. Supported the team’s development and managed a team of business analysts into performing with agility.Scrum Master, Product Owner, and Scrum Coach supporting the team to break down stories and to complete business requirement documents into stories.Coordinated a six sigma development program that reduced a 40 hour per week process into a 2 hour automated function.

Saint Louis, Mo, Us

Scrum Master and Scrum Coach supporting the team into an agile working process conducting weekly planning, daily stand-ups, and retrospectives.Utilized Jira and SharePoint to facilitate the agility program and increased team velocity and accountability by 30 percent.

Manage scrum/agile projects in the product development group with responsibility for delivering high quality Medicare/Medicaid BPO software to the TMG customer base. Led software engineering projects and influenced teams that design, develop, test, deploy, maintain, and improve software. Planned requirements, identified risks, managed schedules, and communicated clearly with project stakeholders.Scrum Master for the Member Services, Fulfillment, and Reporting/Extracts teams leading daily stand-ups, group estimating, sprint planning/grooming, and sprint retrospectives. Prime project manager between the PMO and Product Development group for: Pricing Claims, IVR, Configuration Wizard, Refunds, and Credit Card Processing projects using the Clarity PPM software.Provide effective collaboration, leadership and coaching skills for various product development activities.Manage JIRA Agile boards and provide regular scrum team status to the development management team as needed.Received "Customer First" recognition on a new client implementation.

Pittsburgh, Pennsylvania, Us

Responsible for the management and product management of a team of 17 direct reports and 4 offshore contractors in defining, designing and delivering 10,000 ad-hoc and 12,000 production reporting solutions annually for the Health Plan Center of Excellence.Responsible for leading the product strategy and management activities to ensures that the HPO product line exceeded customer requirements by evaluating market and customer requirements, new product concepts, enhancements and the initiation of development projects.Owned the product road-map and release plan for the product line. Responsible for all go-to-market activities for product releases including hands-on support of testing (alpha/beta) activities, project management, training and acceptance monitoring.Determine staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports while decreasing outstanding report development inventory to lower the service level agreement from 8 to 4 days.

London, Gb

Responsible for tactical management and strategic leadership of staff in both the technical and analytical functions supporting production and project work related to reporting applications, data marts and reports. Accountable for organizing, directing, monitoring staff work assignments, training, coaching, and the completion of project requirements.Managed 30+ monthly processes of corporate Medical Management data utilized by corporate leadership and health plans throughout our network.Executed quarterly and bi-monthly strategy sessions in collaboration with key business stakeholders to evaluate current processes, modify key metrics, and build a pipeline for new projects.Improved team efficiency by 40% with standardized processes and reusable templates.Completed process re-engineering and developed new roles to consolidate strengths in processes to improve efficiency and reduce turnover resulting in a 99.6% success rate in service level agreements.Championed the use of SharePoint for work intake, project tracking and knowledge sharing.Managed the implementation of an Accountable Care Organization report card measuring KPIs and plan performance on a monthly basis.Member of the corporate Agile/Scrum development team to integrate agile methods into traditional waterfall projects.

London, Gb

Managing multiple IT projects and conversions for the health plan’s nation-wide technology assets. Working within the PMO for the coordination of conversions, implementations, and enhancements relating to EDI, Business Intelligence, Data Warehousing, and HIPAA compliance. Manage the PLC and SDLC to bring projects to fruition across multiple business units. Utilized MS Project, MS Project Server, Visio and Sharepoint to effectively track project artifacts. Created a resource planning tool to analyze project time tracking data from Kronos for management reporting.Major Projects include: 5010, ICD-10, ACO & Medical Home

Pittsburgh, Pa, Us

Adjunct Professor in MBA program. Instructor for Strategic Planning II: Project Management. Augmented course with BlackBoard course management system and case study investigations. Seven students went on to pursue their PMP certification.

Us

Primary relationship manager between the external client and the internal development team to manage LuminX software implementation and conversion projects using established project management techniques and tools to ensure that projects are completed according to technical, scope, schedule, cost, and quality objectives. Utilized MS Project, MS Project Server, and Sharepoint to effectively track project artifacts.

Beaver, Pa, Us

Responsible for leading cross functional teams, creating and administering project work plans, managing project requirements, estimating resources, writing formal status reports; and managing issues for a multi-hospital system. Spearheaded the implementation of Optio forms overlay software for barcoding, facesheets, and patient armbands that improved efficiency in patient identification and medication administration. Programmed interfaces to clinical applications and physician offices.Worked on systems from major healthcare vendors: GE, McKesson, Optio, and Allscripts (Canopy).

Pittsburgh, Pa, Us

Lead a team of developers and analysts in creating new application initiatives, maintaining an existing suite of customized applications.Datatel ERP system requirements, administrative reporting services, reporting warehouse, and in website development. Initiated reporting platform to enable managers to effectively gather reports and to perform analysis of college business. Developed first BI platform using web-based tools to allow drill-down capabilities for reports. Implemented 45 web-based services in CCAC Central for online registration, transcripts, and grading.

Doctor Of Education (Ded), Educational Leadership And Administration

Master Of Business Administration - Mba

Bs Business Administration, Consumer Marketing

Diploma, Registered Nursing

Asba, Business Administration