Mark Partlow Email & Phone Number

New Orleans, Louisiana, United States

Garyville

Assessed business requirements and built out best-in-class solutions. Aligned with multi-disciplinary workgroups to champion compliance & change efforts, acting as the go-to resource for technical concepts and support.

Geismar, Louisiana

Orchestrate project plans and use best practices to oversee multiple backup, security, and user help systems. Develop computer information resources in line with all company policies and procedures. Sought as a primary consultant with users, management, vendors, and technicians to bolster IT systems and quickly address problems. Maintain expansive knowledgebase concerning emerging technology. Offer top-tier technical support for computer problems in a fast-paced, deadline-driven environment. Evaluate data processing proposals to assess project feasibility and requirements. Drive scaling and upgrade efforts to serve upcoming business plans and improve workflow. Added central managed eSET Enterprise Anti-virus, resulting in a drastic reduction in security incidents. Added multiple backups and authored relevant technical documentation, maintaining focus on clarity. Created internal development site which drastically reduced implementation issues.

Manage all levels of IT infrastructure for multiple clients. Design and support for LAN, WLAN, and WAN networks. Implement and manage Exchange, SQL, Active Directory. Handle configuration of all network hardware i.e. Cisco switches, routers, firewalls, and wireless access points. Critical contributions included:Converted client from VPNs to iLAN connectivityReplicated data for redundancy for client's three multi-state officesImplemented complete virtual server environment using VMware

Director of Datacenter OperationManaged several independent networks for multiple clients ranging from 10 to 300 users. Handled all network and system design and implementations. Responsible for all Cisco, Windows devices and products.Critical contributions included:Managed server migrations from legacy equipment including Exchange and SQLProvided redundant ISP and Exchange solutionsMigrated most clients to offsite online backup solutions

Managed LAN, WLAN, and WAN for corporate office and 5 branch offices. Oversaw the configuration of all network hardware i.e. Cisco switches, routers, firewalls, and wireless access points. Provided all levels of desktop, server and network support for over 300 users. Maintained all internal connections including CAT5 wiring and fiber infrastructure. Critical contributions included:Audited and revised IT budget resulting in savings of $150,000 annually.Moved email services in-house and installed Kerio groupware mail services for shared calendars and public contacts.Developed and deployed Group Policies to improve desktop management and network security.

Managed the operations of a data center for managed and dedicated web hosting customers. Oversaw the design and growth of a data center from 4 non-redundant servers to a web-based server application farm with 65 redundant servers. Directed a team of PC/network technicians and Customer Service Representatives in the management and support of all facets of data center management.Critical contributions included:Implemented a multi-site 200 node, Windows 2003 domain over hub and spoke VPN. VPN network supported AD replication for multiple primary and back-up domain controllers, file servers, and print servers. Established campus-wide Cisco wireless network for a private school campus.Load balanced redundant web server farm for the East Baton Rouge Parish School Systems; hosting over 2800 dynamic school and teacher web sites.Performed security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures.Implemented Disaster Recovery Center for companies displaced by Hurricane Katrina.

Provided support and planning for critical requirements including: network administration, software loads, product testing, telephony, and end-user support and training. Implemented user and project rights for Novell 4.11 network.Maintained and installed PC's.Managed Help Desk

Industrial Engineering

Sociology

Activities and Societies: Lincoln College wrestling, national champions