•Technical facilities planner which includes design, layout & execution of all network, wi-fi ports, security cameras, door access points, time clocks and PC assets•Research current and emerging technologies to make recommendations regarding the purchase of computer hardware and software in support of the information technology strategic plan•Evaluated capacity of assigned systems and hardware resources to plan for development and expansion of manufacturing site. •Provide technical support for over 1500 Domestic & International users•Desktop level support covering all areas of installation, maintenance, upgrades, and repair.•Achieve $30k+ annual cost savings by continuous refurbishing and redeploying of hardware •Remove viruses and spy/ad-ware without loss of user data while ensuring minimal downtime•Procurement and management of International video conferencing system •Maintain relations, negotiate pricing, and service contracts as well as coordinate support with outside vendors.•Participated in 24/7 on-call support team•Set up all new users with email account and password using Active Directory and MS Exchange•Manage ADI time clock software and troubleshoot any issues•Design and maintain user door access using Honeywell Win-Pak SE and Genetec Security Center•Administrator of user configurations in Cisco Call Manager and Cisco Unity voicemail and set up new Cisco phones•Resolve remote issues with MS Remote Assistance and MS Remote Desktop•Restore missing data and corrupt files using NetApp SnapManager•Install software, perform periodic software updates, and clean up to ensure optimum PC performance•Install Hewlett Packard printer maintenance kits as needed•Utilize FrontRange Solutions software to monitor and track inventory of over 1000 PC’s and laptops•Proficient in identifying problems and troubleshooting hardware, software, and network connectivity issues

• Ensured production PCs were fully functional 24/7• Provided complete PC setup which included software and hardware installation• Maintained extensive line of software, operating systems, and applications• Assisted with custom design data entry system• Responsible to maintain and troubleshoot network connectivity issues• Provided employee training on MS Office applications• Saved 25% of the annual hardware budget by salvaging obsolete equipment.• Supported AS400 Models 830 and 870