•Working closely with the Vice President of Sales & Marketing to develop and implement strategies to increase revenue and achieve sales targets, ensuring alignment with organizational objectives and priorities.•Prepared and delivered engaging presentations to prospective clients, effectively showcasing the features and benefits of products or services, while adapting messaging to resonate with diverse audiences and stakeholder groups.•Provided dedicated post-sales support and follow-up to ensure customer satisfaction and foster long-term partnerships, actively addressing inquiries, concerns, and feedback to uphold service excellence and drive retention.•Collaborated closely with the Vice President of Sales & Marketing, offering strategic insights and operational support to streamline processes, optimize resource allocation, and drive performance improvements across the department.•Took on the responsibility for accounting and budgeting within the department, overseeing profit and loss statements, managing budget allocations, and optimizing resource utilization to drive financial performance and accountability.•Provided weekly reports to the Vice President of Sales & Marketing, summarizing lead generation activities, conversion metrics, and closed deals, offering actionable insights to inform strategic decision-making and resource allocation.

• Handled check-in and check-out for hotel guests courteously and efficiently following the standards of Acqualina Resort, American Express, LQA, LHW and Forbes.• Processed all payments according to established hotel procedures. • Handling all front of the house duties at the desk including phone calls, emails, booking, requests, and guests’ concerns.• Ensured guest expectations were met throughout their stay by communicating with travel agents, wholesalers, and guests.• Providing personalized guest experience by making valuable relationships with guest.#1 Beachfront Hotel in the U.S. by TripAdvisor#1 Best Resort and Hotel in the U.S. by U.S. News & World Report’s Best Hotels rankings.