* Director of all Office Coffee accounts for Cleveland and Columbus* Manage office staff, area supervisors, route personnel, mechanics and warehouse staff* Responsible for account retention, new sales, problem resolution, fleet management, building management, and staffing* Ensure retention of accounts, create and document professional sales and training materials.* Train new employees, sales representatives, as well as prospective and current customers.* Resolved escalated warranty claims and replied to customer complaints.* Increase business with existing accounts* Work with Sales Management to achieve budgets.

* Audit aircraft appearance above the wing and below the wing* Audit the cleaners, fuelers, lavatory associates, lobby D, wheelchair, mainline and express * Out of station visits for audits * Work with vendor management to ensure things are done correctly* Proactive in system server and application support including file transfers, restarts, and system adjustments which lead to increased system availability* Provide prompt first and second level support to resolve end user access and software issues.* Provided training on all systems to new temporary workers and current staff* Coordinated with other departments to decrease cost basis transfer errors by 40% and save over 4 hours of daily work for the department* Work alongside team leaders and managers to implement changes in processing procedure and improve efficiency for the department and company* Drafted & coordinated purchase orders, tracked inventory & product production* Generated sales-related & revenue data reports* Assisted with marketing materials, tracked marketing data & social media support

* Designed shift selection for 26 production associates* Responsible for ensuring transportation related and food productivity goals met during my shifts* Reduced food for sale ops variance through inbound salvage Kaizen Event* Participate in daily management KPI briefings and researched outstanding/recurring issues* Worked to ensure satisfaction and quality customer service* Played an essential, first-hand role to the achievements of the business* Acted as Manager-on-site to guarantee the entire success of store function