Contracted as a Senior Technical Programme/Infrastructure Project Manager Leading a team within MDS consisting of Technical Consultants, Technical Architects, DevOps and 1st/2nd Line Support to deliver IaaS and PMaaS for clients wishing to adopt Cloud technology.• Project managed Security Industry Authority to migrate its ICT hosting provision from “on premise” model to a “cloud hosted” infrastructure as a service (IaaS)Infrastructure consisted of typical network services such as LAN, AD, DHCP,DNS, PSTNVMs based on Windows Server O.S. running a variety of back office applications comprising of components such as SQL Server, Internet Information Services and other common web application servicesApplications/Front Office included in the migration were Skype for Business, VOIP Telephony, Blackberry Mobile Devices, Citrix, Multi-Function Print Stations and more.• Project managed a new build of Linux Inuvika 2.2 for various Genome Consortiums migrating 500 users based in the UK, USA and Canada and 250TB of data to Isilon share via UK Cloud.Inuvika is a Linux farm much like Citrix connecting multiple bespoke applications used by scientists around the world for Cancer ResearchUAT was managed by myself on behalf of Genomics England – Various front office applications used such as R, WPS, Stata and other Linux based tools

Contracted for 12months as a Senior Infrastructure Project Manager/Business Consultant.Projects included:• Managed the implementation of a BPRE programme to include a Service Now install for operational ITIL management of service support and to introduce workflow methodology to replace Top 10 manual key processes• Managed the migration of Rochford District Council from their Data Centre into Microsoft Azure Cloud environment.• Used in a consultancy role to help Eduserv with the new Group Data Protection Regulation (GDPR) and how to ready the business to be complaint by May 2018

Contracted for 3 months as an Infrastructure Project Manager to deliver an IE11 Upgrade on 6000 servers across the estate within Dev/Test/Production environments

Contracted for 11 months as a Senior Infrastructure Project and Programmes Manager to deliver a portfolio of work for Eduserv’s key client the Department for Education.Projects included migrating services, website and CRM deliveries to IaaS - Information level 2 and 3 platforms (IL2 & IL3). Also responsible for providing new Infrastructure cloud services.• Managed the migration of virtual machine estates into Secure Cloud environments• Managed the build and expansion of Secure Cloud hosting platforms with PAN Government accreditation

Worked on a number of high-profile infrastructure projects, working with global teams and 3rd-party vendors. Projects included:• Managed the upgrade of the WAN across all sites. This included upgrades of the MPLS bandwidth, leased lines and WAN optimisation.• Worked in conjunction with the procurement team to carry out a comprehensive RFI/RFP process to select vendors for the different implementation pieces.• Produced detailed project plans (MS Project, Visio, Sharepoint), and managed the project using a Prince-2 approach.• Liased with global team members and 3rd parties (Verizon and BT) to implement the solution.• Managed a multi million pound budget, and produced weekly reports for the global head of infrastructure.• Oversaw the LAN replacement at the UK Head Office: a technically challenging project. Upgraded the network core and moved from a layer 2 to layer 3 VSS configuration which required the transition of all devices (servers, blades, workstations etc.) to the new network.• Managed the tendering and vendor selection process.• Worked with global teams to agree acceptable downtime windows and contingency plans.• Oversaw the resource planning which included considerable out-of-hours work.• Owned the project plan and managed the production of all project deliverables and reports.• Managed the end-to-end delivery of MS Lync across the global organisation as part of a project to reduce international travel costs.• Oversaw an audit at all sites in order to analyse the WAN capability at each site.• Documented the business case for the pre-requisite upgrade work required at each site.• Planned and delivered the required infrastructure upgrades and successfully managed the global roll-out of MS Lync.

• Managed the implementation of the IT infrastructure for a new sales and marketing office in Shanghai. Directed the technical teams in Singapore and Hong Kong and liased with the Chinese authorities to meet local regulations.• Managed a high-profile global upgrade of MS Office from 2003 to 2007, affecting over 3000 users and over 90 applications across 12 countries.• Worked with a 3rd-party vendor to convert the large backlog of documents from the old format documents to the new 2007 format.• Developed a comprehensive training schedule for users, in conjunction with HR.• Managed the UK 1st/2nd line support teams, introducing a range of new ITIL-based processes to improve control and visibility.• Introduced SLAs and KPIs to the support organisation.• Reviewed the team resources and costs and developed a training programme.• Extended and embedded the ITIL processes across Europe, US and Asia.

• Joined Dyson in a hands-on technical support role in the contact centre before moving into 1st/2nd-line desktop support.• Provided support on a range of issues, including password problems, application and printer problems.