Mark Emmanuel Pecson Email & Phone Number

Makati City, Philippines

¥ Installing and configuring computer hardware operating systems and applications¥ Replacing parts as required¥ Providing support¥ Creating documentation on how to implement a software¥ Setting up new users' accounts and profiles in active directory 2012r2, exchange 2010 and RTX communication and dealing with password issues¥ Troubleshooting system and network problems and diagnosing and solving hardware or software faults¥ Setup monitoring system for windows and switches (cacti for windows)¥ Creating dynamic distribution/security distribution group in active directory 2012r2.¥ Administrator of Ekran System from implementation to deployment¥ Monitor all assets of IT¥ Setup new IP telephone (AVTECH)¥ Administrator of Symantec endpoint protection from policies to deployment

Makati City, Philippines

¥ Installing and configuring computer hardware operating systems and applications¥ Monitoring and maintaining computer systems and networks¥ Speaking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues¥ Troubleshooting systems and network problems: diagnosing and solving hardware or software faults¥ Replacing parts as required¥ Providing support, including procedural documentation and relevant reports¥ Following diagrams and written instructions to repair a fault or set up a system¥ Supporting the roll-out of new applications¥ Setting up new users' accounts and profiles and dealing with password issues¥ Responding within agreed time limits to call-outs¥ Working continuously on a task until completion (or referral to third parties, if appropriate)¥ Prioritising and managing many open cases at one time¥ Rapidly establishing a good working relationship with customers and other professionals, such as software developers¥ Testing and evaluating new technology¥ Creating virtual server for developers¥ Creating a testing virtual desktop for developers¥ Creating simulation for active directory and exchange online for migration¥ Creating a process in which will be proposed to our manager on how we will run the migration for our clients

Cybersecurity

Bachelor Of Science In Information Technology

On the basis of assessment guidelines published by the Australian Department of Education in the Country Education Profiles.