Mark Pendred Email & Phone Number

Managed the delivery of AWS solutions specialising in data analytics, directing technical teams in the provision of solutions for customers.

London, England, United Kingdom

• Led a team of 15 scientists disseminating time across the UK, delivering time-based research, maintaining the national time scale, and ensuring health and safety in labs for NPL; the UK’s National Metrology Institute.
• Delivered the network upgrade of the NPLTime (Precision Time Protocol (PTP)) service for hardware resiliency and meeting the 99.99% availability SLA. Delivered power resiliency to the national time scale hardware.
• Revamped delivery methods introducing change control and building a test environment to build customer confidence in NPLTime, NPL’s PTP dissemination service. Adding customer representatives to project teams to capture.
• Managed customer relationships and resolving complaints, building communication to nurture close collaboration, securing 70% of the yearly revenue for NPLTime.
• Managed team resource to government projects within the £140k budget through prioritisation and aligning work with commercial projects.
• Delivered the team’s 1-year and 5-year strategy, presenting it to the board.

London, United Kingdom

• Led a team of 12 systems designers and software developers (2 offshore), and a budget of £2m, in delivering SDN and OSS projects for internal and external customers, maintenance and continuous improvement of solutions.
• Delivered the SDN and network management solution for the Outside Broadcast cabinets at Premier League football grounds, to secure a 3-year contract of £40m with Premier League Productions.
• Consulted and advised on the integration of the BBC and BT’s B2B interface for the Operational Support Systems stack (BMC Remedy, Skyline Dataminer, Nevion VideoIPath, Atos BNCS) and API development. Resulting in a 65%.
• Managed the control and operational platforms to ensure resiliency, and maintain customer SLA of 99.999% availability, ensuring that BT Sport and Sky Sports live events in the UK were delivered to viewers across the.
• Adopted Agile techniques to drive development, using Jira to store epics, user stories, user requirements and test criteria to track development, and removing unread documentation. Chaired and managed collaborative.
• Advised on the strategy to implement the alarm and incident management stack (BMC Remedy, Skyline Dataminer) for BT TV’s Operations team. Created a data management process, and reducing data update lag by 85%.

London, United Kingdom

• Led a team of 10 network managers and software developers responsible for OSS development and maintenance for internal operations and global customers.
• Delivered the network management solution for the ITV next generation network, delivering programming to 65 million viewers.
• Drove reduction in software costs by £150k a year with the development of in-house functionality, in addition to 50% reduction in administration effort.
• Produced chargeable add-ons to the business portfolio resulting in £50k a year revenue.
• Responsible for the network management strategy for BT Media and Broadcast’s global network.
• Consulted on in-house system development to support the Operations team monitor 98% of the UK’s TV.

• Designed, configured and commissioned network management solutions for customers across the world using IP technologies, including Juniper and Cisco routers.
• Delivered the network management solution for the Freeview TV network, delivering TV to 65 million people.
• Delivered technical support and consultancy on broadcast products to BT’s internal and external suppliers.
• Designed, administered, tested and managed BT’s service management software incorporating inventory management, alarm management, data repository and data trending tools.
• Investigated and reported against customer SLA’s and queries.
• Managing the application development roadmap to deliver features to improve the customer experience.

London, United Kingdom

• Designed the apprenticeship scheme giving the apprentices direction and objectives to deliver towards and gauge development for review with buddies, colleagues, coaches and the coordinator.
• Conducted out one to one development meetings to coach and mentor the apprentices
• Consulted other apprentice schemes to build a community, and develop best in breed techniques and strategies to support the apprentices.
• Supported the BT Apprenticeship Team driving the apprentices to achieve their NVQ and degree qualifications.

Implemented network management solutions through software (Netcool, EMS Smarts) and Cisco hardwareProvided 1st and 2nd Line support to the Operations teams fault investiigations for customersTrained users in tools, systems and fault repairs.Designed and created tools through software in the applications and to development teams.