Mark Pendrey Email & Phone Number

Richmond, Victoria, Australia

Everything you need to grow your business online.Supple gets quality traffic, genuine leads, and paying customers every day for businesses just like yours.

222 Lonsdale St, Melbourne

Managing a team of exceptional Telesales agents responsible for bringing in $2.5m of new business.

222 Lonsdale St Melbourne.

Leading a team of customer service agents, my role gives me the opportunity to work with some of the best within Yellow. With our customers being the focus for Yellow, this team of individuals are the front line to all incoming calls, working on providing a first call resolution, retention and sales leads.

222 Lonsdale St Melbourne

Developing technical solutions to business problems, to advance the company's sales efforts, defining, analyzing and documenting requirements. Managing requirements at the project level helping fulfil the business needs. Assisting with the business case.

222 Lonsdale St Melbourne

Privileged to be one of five individuals carefully chosen as part of a team primarily focused on the internal operational performance of Sensis.The structure of the CI – Performance Manager Team is designed to be a continual cycle of change that supports all areas of the Sensis Business.Detailed Accountabilities involve Maintenance of Operational VSM, Stakeholder Engagement, CI Operational Change Design & Delivery, Project & Workflow Management, Management of Allocate Areas of Assessment, and Quality & Coaching, primarily between the Sales and Fulfilment Teams.I work closely with Direct Reports of Continuous Improvement to enable effective change for my designated areas and E2E VSM (Value Stream Mapping ), in addition to working closely with the GM of Continuous Improvement who oversees 9 areas within the Continuous Improvement Group and over 150 key operational metrics across our E2E process that let us know the operational health of our business.

222 Lonsdale St Melbourne

Sensis Digital Foundation (SDF) is a program of work designed to give Sensis the right foundation for future success. At its core, it’s about simplifying our products, processes and technology, cleaning out the clutter and ultimately delivering the best possible experience for our customers. We are creating easy to understand products and offers, we are looking at how we run our business from sell to fulfillment, go live and customer service. Lastly with the implementation of salesforce we are aiming to improve our speed to market and give our customers a consistent experience across all channels – customer center, sales, fulfillment and care.My role as Project Specialist includes but is not limited to:- Trial and test the implementation of salesforce to create a seamless transfer across to the new system from iGen. Our core focus is to create no impact to our customers or staff. - Continually test and put forward improvements to salesforce and make sure that the system fits with our procedures and policies - Test salesforce with every new drop of new technology or update to the products we currently have in saleforce. - Working with the customer experience team to make sure our process and procedures are in line with what the best practice is to continually improve our NPS scores for Sensis as a whole. - Presenting to the broader business about what we have currently completed in Salesforce giving them the opportunity to ask questions, give ideas and feedback. Having ride along for different departments so they can get a better feel for the system and start to become more comfortable with what we will be eventually rolling out.Creation and roll out of training modules to the wider business in the use of Salesforce.

222 Lonsdale St Melbourne

*2013 Digital Excellence Trip Winner – Port Douglas*2014 Circle of Excellence Trip Winner - Los Angeles- Brand development, website traffic growth and lead generation. Developed brand strategy and strong advertising campaign in multi platforms.- Specialized in maximizing advertising ROI. - Educate advertisers with wide range of dynamic digital marketing solutions.- Achieved high customer satisfactions - Average Customer Satisfaction Score of 9.7- Expertise and solid understanding of the digital landscape.- Accelerate digital growth for Sensis in the digital market space.- Consistently over achieving targets by more than 120%

Victoria, Australia

To service, maintain and grow Yipose revenue within the nominated territory throughexisting customers and developing new business.Achievement of sales of 130% to budgetCompletion of call cycle coverage relevant to customer size, potential, geography or asotherwise directed.Present Yipose Trading Company products in a professional sales manner using folders,samples and other materials if required.Merchandise Yipose products to ensure they are well presented for maximum impact andsell through.

Melbourne, Victoria, Australia

Numerous Roles including Sales, Product Design and Distribution

Fitting & Machining (Fitter & Turner), Hd

Education record