Treasury Servicing Advisor
CurrentReceives and responds to client and partner requests received by email, phone, chat or workflow system• Engage with customers, begin a conversation, build rapport, handle objections, and explain complex problems• Analyzes, researches and resolves complex issues raised by clients ensuring client satisfaction by providing a positive customer experience through creative solutions• Drives resolution of client issues with internal, technical and/or product partners, ensuring processes are integrated• Performs Quality Assurance to ensure high risk processes are completed per procedure• Champions a culture of innovation and a customer centric mindset• Educates clients on tools and champions digital adoption