Mark Pester Email & Phone Number

Greater Atlanta Area

Greater Atlanta Area

· Led a team of 7 product managers responsible for the product portfolio for Manheim Vehicle Advantage (MVA) to drive revenue growth, operational efficiency and an enhanced client experience· Collaborated closely with a broad cross-functional stakeholder group to drive, develop and oversee the execution of product plans to support the MVA business strategy· Leveraged extensive industry experience to ensure that client/team member needs and operational realities were the key drivers of product portfolio strategy

Manheim New York

· Facilitated the turnaround of a struggling location with a focus on employee engagement, customer experience and operational efficiency· Improved employee engagement scores by 6 basis points from 2009 to 2011 and an additional 5 basis points from 2011 to 2013. These improvements moved Manheim New York from near the bottom in the 2009 survey to one of the top locations for overall employee engagement in the company’s 2013 annual employee survey· Implemented initiatives focused on operational efficiency and revenue growth resulting in 18% growth in annual EBITDA and a 7-basis point increase in EBITDA margin· Successfully developed and executed a strategy that reversed a downward trajectory of sales for the first time in a decade and increased annual dealer sales volume by 27%

Manheim Pennsylvania

· Managed the operations of the world's largest wholesale automotive auction facility with 500 acres of property and 2,500+ employees handling 500,000+ vehicles per year · Implemented a workforce flexibility initiative to shift from a largely full-time workforce to a predominantly part-time workforce resulting in a 20% reduction of hours in a 12-month period without layoffs· When faced with recession-induced vehicle volume declines, developed an organizational strategy resulting in an improved ability to affect changes, more direct communication with employees and a reduced cost structure· Manheim Awards: 2009 Top Performer, 2011 Market of the Year

Manheim Pennsylvania

· Successfully managed the back-end operation of the world's largest auto auction and the largest vehicle reconditioning center in the US with leadership responsibility of 900+ employees across 9 departments (receiving, vehicle inspections, mechanic shop, body shop, detail shop, vehicle logistics, inventory management, facilities, safety)· Worked collaboratively with other department heads to develop strategies for handling the largest volumes ever seen at an auction location while maintaining our premier industry status in an increasingly competitive, digital marketplace· Led the successful integration from sublet reconditioning operations to in-house managed operations and established a culture of accountability, professionalism, efficiency and excellence that still exists today· Facilitated the turnaround of an underperforming, unprofitable body shop while dramatically improving work quality and client satisfaction· Over a 3-year period, drove significant increases in revenue and profitability along with a 5-basis point increase in profit margin while improving quality, client satisfaction and employee engagement• Manheim Awards: 2008 M Award - Reconditioning, 2008 National Winner - Body Shop, 2008 Regional Winner - Total Recon, Detail Shop, Body Shop

Northeast

Southwest Region

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Abilene, Texas Area