Mark Peters-Moore Email and Phone Number

My most recent role was a team manager in a contact centre. My role was to manage a team of 20 staff to make sure that they were adhering to processes and procedures and giving great customer service. My biggest achievement was a project I worked on in India for 2 months. This role was to manage a team in Mumbai to get them fully trained on a back office process. Once the training was completed, my role was to the manage the team to a point where I handed over to their permanent manager. The project was a great success for myself and the client I was working for at the time and this department is still going to this day.