Mark Petrie Email and Phone Number

Direct and monitor the work flow of the entire office.Develop and manage operating budgets.Achieve satisfactory profit/loss ratio and market share in relation to preset standards, industry and economic trends, and also sales and margin goals.Day-to-day staff management and development, ensuring training and direction for new and existing staffAct as a liaison between the customers and operations staff.Manage sourcing of customers. Build and maintain relationships with customers.Maintenance of current customers: Including analysis of current lanes to assure we are competitive and also providing excellent service. Also, soliciting for other business from customers.Monthly financial analysis: including determining overall success of current customer profiles.

Make outbound calls to new customers from web enquiries, asking appropriate questions to understand the customers needs and presenting a suitable solutionBuild up your client base by contacting previous and existing customersSearch the marketplace to source the most competitive quotationsManaging clients accounts and liaising with other departments to ensure the best and quickest outcome for the clientAdhere to FCA approved compliance procedures and code of conductHandling client queries or objections to achieve the best possible solution for the clientAchieve sales targets by conducting the sales process in a straightforward and positive manner with customers best interests at the centre of all decisions.

Attention to detail to ensure deliveries are completed as per the correct process

Working as part of the business transfer team within sales support.

Responsible for ensuring that products and services meet the established standards set by the company. Duties include maintaining strong overall quality control of products made by the company adhering to reliability, performance and customer expectation.

Responsible for setting up and providing a five star wedding/event experience for guests. Providing a silver service dining experience. Creating cocktails and providing excellent customer service.