Mark Phillips Email & Phone Number

Sydney, Australia

Sydney, Australia

Ensuring delivery of consistent quality service across Russell SuperSolution Master Trust clients, including managing client reports and quarterly meeting agendas, specific communications, employer focused marketing etc, leading to an improving net promoter score. Representing the master trust clients to the broader Russell business. Identification of clients at risk and development of appropriate remedial action. Point of escalation for other account managers. Identifying and execution on opportunities to expand business with existing clients including assisting new master trust sales opportunities. Cost reduction and efficiency initiatives and ensuring compliance of the account management team with legislative and Russell policy.

• Ultimate responsibility for the management of a portfolio of key master trust DB/DC plans, on all aspects of the relationship including superannuation administration, insurance policies and fund investments• Regular presentations to Trustee boards, investment committees and policy committee's• Working with the investment research and portfolio management team to understand market environment, fund IPS, asset allocation, performance objective and working with the client to proposition this knowledge effectively• Building strong client relationships ensuring client investment objectives are appropriately recognised, thoroughly developed and implemented efficiently• Managing complex, multi-faceted client relationships i.e. forming relationships with a number of key contacts at the client level and also managing different Russell services provided – actuarial, administration and investments• Manage and facilitating all policy committee meetings with client senior executives• Deliver / facilitate administration service delivery in line with the contractual agreement• Developing knowledge of the superannuation sector (industry funds, retail and corporate super funds) and also domestic and international managed funds• Managing new business opportunities through existing client/ consultant relationships and implementing strategies to improve profitability for the existing client base • Review of all tender responses for RSSMT new business opportunities. Key participation in the sales pitch new business and facilitate the successful transition of these clients to the Master Trust platform. • Review of reportable complaints acting on behalf of the Trustee and acting as a Trustee delegate for claims resolution • Management of billing, invoicing and reserving policies for all Master Trust clients• Management and execution of all Master Trust communication strategies at a member, employer and fund performance level

London, United Kingdom

London, United Kingdom

Sydney, Australia

Sydney, Australia

Sydney, Australia

• Complete responsibility for the navigation of the Royal Australian Navy Ships at sea involving tactical maritime operations, flight deck evolutions and weapons firing• Recipient of the Australian Active Service Medal and Timor Clasp on board HMAS SUCCESS during its operational deployment to East Timor September 1999

Education record

Dfp 1- 4

Rg146 And Various Modules

Dfp 1- 4