Mark Phillips Email & Phone Number

Bloomington, Mn, Us

Responsible for Engineering, DevOps, QA and Architecture, working in partnership with Product to design and implement an all-new, cloud-native (100% serverless) platform enabling modernized user experience, reduced cost, and greatly accelerated development.* Reorganized the Engineering, QA and DevOps organizations to better serve the mission.* Implemented and brought to production an all-new, green-field architecture and serverless tech stack in AWS.* Initiated AI-based approaches to software development, content moderation, and analytics.* Migrated 42m user accounts from the old to the new platform without a single glitch - you don't hear that very often nowadays.

At ClaritasRX:* Serving as Interim System Architect.* Designed the next-generation data ingestion and curation process; led its implementation.At CaringBridge:* Designed next-generation cloud-native serverless infrastructure serving millions of users.* Served as Vice President of Technology in an "interim executive" role, leading the transition to the new platform.At Modernizing Medicine:* Designed the next-generation cloud-based EHR.At Crosslake Technologies:* M&A due diligence, both buy and sell-side.* Value engagement in the Healthcare domain.At Greenway Health:* Served as VP of Engineering and Chief Architect for a large-scale internal startup with teams in three cities plus offshore.* Designed the company's new flagship cloud-based EHR.* Launched the migration from legacy systems to the new generation, including the move from old-school data center to public cloud (AWS).* Led the technical and organizational maturation of QA automation, RE automation, and DevOps.At SmartMonsters:* Wrote Android and iOS clients for three MMORPGs. * Migrated core AI computations to serverless via AWS Lambda; this allows game servers to downscale.* Wrote adaptive logic enabling blind players; the game engine serves graphical popups to sighted players, while dynamically translating these to text for blind players or players using command-line clients.* Wrote Android and Web-based authoring tools for blind and sighted authors.* Re-implemented the company’s several well-regarded chatbots as serverless functions in Lambda; as far as we know, this is the only serverless implementation of an AIML interpreter in the world.* Lowered runtime costs by 25%.

San Jose, California, Us

* Reorganized the Engineering organization into cross-functional Scrum teams both onshore and offshore, a model which scales horizontally on demand.* Tripled Engineering throughput in six months.* Increased productivity per developer 50% in six months.* Implemented objective measurement of productivity and cost via normalized story points.* Established a next-generation technology road map centering on distributed microservices in the Cloud.* Launched major initiatives to extend test automation and coverage.* Engendered a learning culture throughout the Engineering organization.* Visibly improved department esprit, teamwork, and productivity.

San Jose, California, Us

* Redesigned and migrated (meaning personally re-wrote) core product code from monolithic legacy to componentized microservices for significant improvements in scalability, adaptability, testability, and deployment automation.* Designed Continuous Deployment infrastructures for AWS-based services.* Designed environment automation for DevOps using OpsWorks/Chef.* Designed enhanced environment isolation strategies for security and compliance purposes.* Established ongoing processes for collective architecture brainstorming and feedback, and intoduction of new technologies and tool stacks, ensuring that architects don’t evolve into isolated “ivory tower” experts.

Oversaw company-wide migration from legacy hybrid infrastructures to SaaS, PaaS and IaaS platforms in the Cloud. These initiatives approximately tripled available compute resources while reducing operating costs 35%. At same time I implemented new database technologies; new AI techniques; new clients on multiple platforms; enhanced test and release automation; and rearchitected core utilities to RESTful SOA. Highlights:- Migrated all databases, Web servers, build servers, AI compute clusters and software robots from hybrid onsite / colo / VPS systems to pure public cloud.- Migrated legacy old-school RDBMS environments to "Polyglot Persistence", a domain-specific data ecosystem built on NoSQL, Big Data and Elastic platforms including MongoDB, Neo4J, Hadoop, Hive, Pig, Elastic Map Reduce, PostgreSQL, CouchDB, Redis, ElastiCache and DynamoDB.- Migrated all business systems from on-premisses hardware to hosted or cloud-based solutions.- Implemented fully automated Continuous Deployment of all products and services.- Re-architected previously vertically-monolothic applications into RESTful SOA.- Implemented rules-based AI in Drools.- Currently writing talking Android and iOS clients for chatterbots and new games.- Wrote JQuery / HTML5 rich clients for TriadCity and new games.- Migrated legacy Ant-based build scripts on developers’ desktops to Maven / Jenkins / Artifactory in the cloud.- Migrated bug tracking to Jira.- Implemented Agile planning in Greenhopper.- Upgraded SCM from CVS to Git.TriadCity has more women players than men, is blind-friendly, and is taught in universities around the world as an emerging literary form. The *Cambridge Companion to Postmodernism* cites it as its culminating example of Postmodernist literature.

Led *Platform Services and Engineering Operations*, an umbrella of multiple teams encompassing much of the server side of Engineering, through a successful turnaround taking the company from an earlier business model to SaaS:- Platform Services designed and implemented the Service Oriented Architecture underlying the shift of business model. This was a fundamental architectural enabler implemented at a very aggressive pace. I built the group, which included the company's most senior developers, in a very short time, leading to on-time Beta and GA deliveries of the company's new flagship product; led the architecture design; designed and developed the initial suite of services; and implemented HIPAA-level security at the core of the architecture. - Release Engineering transitioned from legacy manual build & deploy processes to full automation across all products. Our vision of "release reform" emphasized a Continuous Deployment model taking continuous integration one step farther; and secure self-service deployments triggered at will by business owners.- PMO evolved from enablers of the waterfall to global problem-solvers spanning organizational boundaries. They led the company-wide migration to Agile; drove business process improvements; and intervened to streamline workflows throughout the company. Our goal was to build a comprehensive DevOps model minimizing organizational barriers.- Quality Engineering matured from ad hoc to structured testing of all products, including tight partnering with Platform Services and Release Engineering to ensure that the deliverables owned by those groups were test-automatable. Was additionally responsible for Engineering's Strategic Quality Initiative; chaired the Best Practices Working Group; and coordinated DevOps on behalf of Engineering.

Assisted clients with mission critical software projects and organizational development. Clients included Google, Macrovision, Epocrates, SRA, Cal State East Bay, Middletone, Aptimus, the Defense Manpower Data Center, RevenueBase, SmartMonsters, Kudols, and others. Projects encompassed product design; application architecture; Java and J2EE development; social media integration; server infrastructure design; network security auditing; technology planning for executive management; project management; hiring and mentoring. Business domains included trade show / industry event management; IP telephony; education; defense; games; and others.

Designed and completed an ambitious J2EE/JSP-based deliverable for the Global Consulting Services group ahead of deadline; then co-architected the J2EE-based redesign of the company's enterprise software licensing infrastructure, including the new FLEXnet Manager product. This was a multi-year project building the next generation of a core product line. Version 1.0 shipped on time and budget, winning the Codie award for Best Digital Rights Management Solution in 2004. In 2004, I was awarded the company's "Above and Beyond" special recognition award for work on FLEXnet Manager and other products. Later in 2004, transferred to the Global Consulting Services group, where I designed and implemented integration and customization solutions for customers around the world.

SmartMonsters pioneers next-generation multiuser role-playing games, which I believe are an emerging form of literature. As CTO, I brought SmartMonsters' flagship product to market a full quarter ahead of schedule and 40% under budget.SmartMonsters' Java infrastructure is significant: over 15,000 classes in all. The flagship product, TriadCity, is an n-tier design in which Swing applet clients communicate with a cloud of highly-scalable all-Java servers. The approach combines the open source MINA networking framework with a cooperative server topology providing unlimited scalability, a key enabler of the potentially infinite virtual "world" it hosts. The code makes extensive use of design patterns such as the "Strategy" pattern for reliability, extensibility, and dynamic runtime flexibility. Considerable emphasis is placed on AI techniques including automatons with emergent behaviors; QA robots; and chatterbots. The application design emphasizes speed and robustness, and will easily accommodate thousands of concurrent players.The project is an artistic as well as technological success. TriadCity is cited by The Cambridge Companion to Postmodernism as its culminating example of Postmodernist literature.

Independent management consultant assisting Bay Area firms with a wide spectrum of projects: * Technology due diligence management for clients contemplating multimillion dollar vendor relationships. * Technology needs assessment, matching technology choices to client business objectives and organizational cultures. * Merger and acquisition management, integrating organizations with disparate technology bases and management cultures. * Recruiting, from formulation of job descriptions to resume screens to the full interview cycle. * Data center migration from legacy in-house operations to state of the art first-tier collocation sites. * Network and host security architectures, including monitoring, intrusion detection systems, and intrusion response policies.

SmartAge.com was a leader of the business-to-small-business space during the dot-com boom. We were a pioneer of the SaaS model, providing Web-based solutions to customers numbered in the millions.Recruited and led the company's technology organization during the startup phase; formulated technology strategies including platforms, languages, and architectures; managed application development, MIS systems, vendor relationships, and desktop support; designed and implemented the company's data center and enterprise security infrastructures; architected and developed the technology solutions underlying many of the company's major products and wrote their foundational code; internationalized the whole kit and caboodle; and integrated acquired proprietary technologies. Fruits of this experience included over a million customers and $50M in venture funding during the first year. All of these projects were delivered on time and budget.

Ziff-Davis Comdex & Forums (now Media Live International) was the largest producer of computer industry trade shows and educational conferences in the world, hosting 2,200,00 IT industry attendees in 1997. The company produced Comdex, NetWorld + Interop, the Java Internet Business Expo, Windows NT Intranet Solutions, Seybold, the Domino Web Developers Conference, and many others.Directed the Information Engineering group, charged with in-house application development as well as traditional MIS data systems. Expanded the group from 7 to 27 on both coasts; designed advanced next-generation systems based on CORBA/IIOP, Java, Sybase, the Web, Notes/Domino, and others; and assisted in the merger of disparate organizations with contrasting cultures. Applications included event registration, attendee housing, inventory management, sales, lead retrieval, and financials.

Us

Collegis is a national information systems management outsourcing firm specializing in higher education. The company manages IS departments at 30 colleges and universities throughout the country. Clients I worked with included the Howard Hughes Medical Institute, Golden Gate University, Menlo College; the College of Notre Dame; Stanford University; and many others.At Collegis I was most commonly tasked with design and integration of clients' next-generation computing environments. At this time, "next generation" meant standards-based, interoperable, multi-vendor frameworks largely centered on the Internet Protocols: a very radical skill set for 1994 which is now all but ubiquitous. This experience spans a broad range of systems, projects, and customers.

Designed and implemented TCP/IP and AppleTalk networks and networked database systems, and managed technical projects for businesses, law firms and libraries throughout the Bay Area, with an emphasis on Internet connectivity, e-mail, electronic bulletin board systems, WAIS, gopher, and (1993-94) the Web.

Philosophy

High School, General Studies