Mark Phillipson
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Mark Phillipson Email & Phone Number

Driving customer excellence through process and product innovation at Promethean
Location: Blackburn, England, United Kingdom 4 work roles 2 schools
1 work email found @prometheanworld.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@prometheanworld.com
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Current company
Role
Driving customer excellence through process and product innovation
Location
Blackburn, England, United Kingdom
Company size

Who is Mark Phillipson? Overview

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Quick answer

Mark Phillipson is listed as Driving customer excellence through process and product innovation at Promethean, a company with 692 employees, based in Blackburn, England, United Kingdom. AeroLeads shows a work email signal at prometheanworld.com and a matched LinkedIn profile for Mark Phillipson.

Mark Phillipson previously worked as Manager II, Customer Solutions Escalations at Promethean and Global Escalations Lead at Promethean. Mark Phillipson holds Bachelor Of Technology (Btech) Sports Science, Distinction from Blackburn College, Blackburn, Uk.

Company email context

Email format at Promethean

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{first}.{last}@prometheanworld.com
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Profile bio

About Mark Phillipson

Experienced Escalation Specialist/ technical lead with a demonstrated history of working in the education management industry. Highly Skilled in Coaching, Educational Technology, hardware and software troubleshooting Instructional Design, Training Delivery, and Account Management. Strong support professional graduated from Blackburn College, Blackburn, UK.

Listed skills include Technical Support, Technology Integration, Leadership, Team Leadership, and 11 others.

Current workplace

Mark Phillipson's current company

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Promethean
Promethean
Driving customer excellence through process and product innovation
seattle, washington, united states
Employees
692
AeroLeads page
4 roles

Mark Phillipson work experience

A career timeline built from the work history available for this profile.

Manager Ii, Customer Solutions Escalations

Current

Blackburn, England, United Kingdom

In addition to the role I carry out as a Global Escalations LeadContinuing to lead a team of dedicated customer solutions coordinators.Analyse and review business processes, identify areas of improvement or change to drive customer excellence.Develop and plan roadmap for releases and changes. Liaise with key business stakeholders in order to drive product.

Apr 2022 - Present

Global Escalations Lead

Blackburn, United Kingdom

Be a mentor to other Global Escalations Specialists.Ensuring processes and procedures are kept up to date and constantly being reviewed and updated to move with changing market conditions or products.Be a point of contact for product management teams.Deal with the more complicated technical issues that may occur with Promethean products that the technical.

Sep 2016 - Apr 2022

Global Escalations Specialist

Blackburn, United Kingdom

Dealing with the more complicated technical issues that may occur with Promethean products that the technical support agents cannot rectify.Using logic, questioning, and a methodical way of working in order to diagnose and resolve customer problems.Communicate via email, telephone, social media, Skype, or in person in order to determine most efficient.

Jul 2012 - Aug 2016

Emea & Apac Customer Support Team Leader

Blackburn, United Kingdom

Managed the technical support teams to set KPI's providing coaching and training on the various products that Promethean sell and providing additional technical support when requried.

Nov 2007 - Jul 2012
Team & coworkers

Colleagues at Promethean

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2 education records

Mark Phillipson education

Bachelor Of Technology (Btech) Sports Science, Distinction

Blackburn College, Blackburn, Uk

Bachelor Of Technology (Btech) Sport And Fitness Development, Distinction

Blackburn College, Blackburn, Uk
FAQ

Frequently asked questions about Mark Phillipson

Quick answers generated from the profile data available on this page.

What company does Mark Phillipson work for?

Mark Phillipson works for Promethean.

What is Mark Phillipson's role at Promethean?

Mark Phillipson is listed as Driving customer excellence through process and product innovation at Promethean.

What is Mark Phillipson's email address?

AeroLeads has found 1 work email signal at @prometheanworld.com for Mark Phillipson at Promethean.

Where is Mark Phillipson based?

Mark Phillipson is based in Blackburn, England, United Kingdom while working with Promethean.

What companies has Mark Phillipson worked for?

Mark Phillipson has worked for Promethean.

Who are Mark Phillipson's colleagues at Promethean?

Mark Phillipson's colleagues at Promethean include Oscar Menco, David Beales, Adam Kirkham, Mathieu Rambaud, and Mike Xiao.

How can I contact Mark Phillipson?

You can use AeroLeads to view verified contact signals for Mark Phillipson at Promethean, including work email, phone, and LinkedIn data when available.

What schools did Mark Phillipson attend?

Mark Phillipson holds Bachelor Of Technology (Btech) Sports Science, Distinction from Blackburn College, Blackburn, Uk.

What skills is Mark Phillipson known for?

Mark Phillipson is listed with skills including Technical Support, Technology Integration, Leadership, Team Leadership, Educational Technology, Case Management, Coaching, and E Learning.

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