➤ Initially came onboard as a Project Manager in 1998 to then being promoted to Senior Project Manager in 2007 and advancing to Senior Client Configuration Manager in 2014.➤ Building interfaces that connected to firewalls, mainframes, servers and the AWS cloud.➤ Supported business operations for Cable, Data, Telephony, and Satellite providers that utilized CSG software suites and specialized in third-party addressable interfaces that linked to CSG's databases.➤ Served as the subject matter expert for addressability operations, mentoring newer employees and acting as a liaison between Customer Support and Programming to ensure service commitments were met.➤ Traveled to client's site locations to perform Utilization and Optimization Studies and then presented written recommendations to increase profitability that led to sales of additional software platforms, as well as worked with interfaces that connected to mainframes, servers, firewalls or the Amazon Web Services Cloud➤ Contributed as a member of a cross-functional team that worked to prepare internal databases to pass an audit for Payment Card Industry Data Security Standard compliance successfully.➤ Hardened CSG's databases successfully and then focused on helping clients and vendors to understand the requirements and assisted them with upgrading their systems to become compliant.➤ Monitored, controlled, and supported operation delivery; ensuring systems, methodologies, and procedures were in place and followed while managing status updates, incident analyses, or reporting for high severity incidents affecting clients.➤ Championed service and support in projects and developed a strong understanding of projects impacting the service area, ensuring service impact is minimized while driving the quality of operation delivery and performance.

➤ Initially came onboard as an Account Representative in 1990 to then being promoted to Account Representative II in 1994 and advancing to Senior Account Representative in 1997.➤ Organized and managed medium- to large-size projects as well as aided in program execution by creating project plans, monitoring schedules, and managing expenses to deliver the project vision within scope, time, and quality constraints.➤ Created metrics and reporting to ensure projects were on track, led timely risk or issue identification and mitigation, monitored KPIs or other metrics, and provided updates or presentations to senior management.➤ Led matrix teams that spanned multiple internal organizations including Facility Operations, Platform Operations, Account Management, Finance, Accounting, and Information Technology Development and external customer or vendor organizations.➤ Built and executed operational readiness plans and ensured fluidity in transition from project staff to operational staff for Accounting, Facility Operations, Development, International Service Help Desk, and Account Management.➤ Aligned plans and removed impediments across multiple organizations and teams by applying effective negotiation skills to establish plans that best align objectives across organizations and with customers.➤ Coached, matured, and mentored team members or other organization resources to ensure service and operational efficiencies were gained or maintained as well as recruited and trained new team members.