Mark Pine Email & Phone Number

floor sweeper through design and sales

Supervise a team of 4 cable installers to maximize full installation potential *Coordinate with other tradesman to provide the best workflow for the client's best results *Ability to finish jobs under budget and early * Reasonable for all punch downs at patch panel, wall outlets and the testing of all cables installed

Maintained Mac Xservers, Windows 2000/XP, network, and Desktops (Mac & PC's)* Application deployment and support, VPN configuration* Active Directory, Exchange Administration, and Blackberry support* Data Base management (Invoicing and Billing) * Installation and configuration of Cisco router, hubs and all network cabling * Customer support services (on and off site) provide 24/7 support coverage

Boston, Ma, Us

Installed, maintained and upgraded Mac Xservers* Configured Mac OS X Server v.10.4.x running Apache * Installation and configuration of Cisco router, hubs and network cabling

Sun servers, Cisco routers, Adtran CSU's/DSU's to Dell workstations with special keyboards. Coordinated remote configuration and troubleshooting of Sun servers including NIC card configuration, additional static route installation, log file interpretation/messaging and trade confirmations. Managed Telnet to Windows 95/98 and NT workstations for maintenance and enhancements. Upgraded software for market data feeds and balancing session manager. Installed Sun and Dell hardware and market data software at customer sites. Assisted clients with installation/education/training of new Internet services. Provided desktop and phone support for local, national and international clients.* Troubleshot Bell Atlantic & MFS 56K, 64K, 256K, 512K and T1 circuit connectivity issues.* Configured Sun Ultra 5 and Enterprise 220 servers, Dell servers and workstations for clients.* Installed and configured E-Speed and API/BTA software for clients.* Responsible for support and troubleshooting, Patch Bays to End Users * Training new Users to trade bonds

Directed network setups, upgrades, training and transitions. Upgraded NT, Exchange, Novell and Group Wise. Managed new installs from patch panels and hubs to desktops and CAT 5 cables. Planned, designed and implemented disaster recovery procedures. * Provided new computer user client training on 100 node LAN/WAN Novell network with Group Wise.* Upgraded 20 different client sites with no data or production loss, supporting users at each site.

Installed Thomson products and provided client training. Serviced computers and peripherals. Enhanced customer satisfaction by responding to client customer service needs in timely manner.

Built and installed new hardware/software including Wyse and Liberty terminals, dot matrix printers and internal PC components. Trained employees on SCO UNIX, DOS, Windows 3.x-95 and cc:Mail systems. Provided field assistance and 24-hour telephone/on site support. Coordinated computer and peripheral testing. Managed inventory, shipping/receiving and all corresponding documentation. Increased billing productivity by constructing 500+ Pentium 90-233 MHz computers for real time telephone billing.

Education record

Associates, Hospitality Administration/Management