Responsible for delivering IT support & training services to a state government workforce of 375+ users. Areas of support include: computer end-user security credentialing, conducting classroom & at-the-elbow user training, system administration of office-wide document management system, and support for Microsoft OS, Microsoft Office suite products, and assistive technology software for federal ADA compliance. • Lead for Homeland Security Presidential Directive (HSPD-12) computer security user credentialing project. • Conduct classroom & at-the-elbow user training for document management system, Microsoft office suite and other software applications. • System Administrator for Filehold paperless office document management system. • Provide user support with Microsoft WIN10 Enterprise OS, Microsoft Office suite, and proprietary Social Security Administration applications. • Provide support for ADA compliant software applications such as Dragon Naturally Speaking voice recognition software. • Designed and maintain a backup tape inventory database for disaster recovery purposes.

Responsible for delivering classroom training of Epic medical software. Instructed clinical and non-clinical staff on Epic software features and workflow functionality. Resulting in successful installations of Epic EHR medical software in many Mercy Health System clinics. • Presented classroom instruction to a wide audience of medical staff. Students included: Physicians, Registered Nurses, clinic managers, laboratory personnel, front desk workers, etc. • Provided at-the-elbow clinic go-live software support during installations.• Administered end-user proficiency exams to students.• Prepared student learning materials.• Responsible for pre & post class administrative tasks such as class attendance rosters, reporting exam scores, etc.