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Mark Pottle Email & Phone Number
Senior Manager, Member Experience Education
at
ŌURA
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Manager, Member Experience Education
Location
Princeton, New Jersey, United States
Company size
Who is Mark Pottle? Overview
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Quick answer
Mark Pottle is listed as Senior Manager, Member Experience Education at ŌURA, a with 219238 employees, based in Princeton, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Mark Pottle.
Mark Pottle previously worked as Center of Excellence Lead at Google and Strategy & Engagement Lead at Google. Mark Pottle holds Ba, Secondary Education / History from Arizona State University.
Company email context
Email format at ŌURA
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ŌURA
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Profile bio
About Mark Pottle
Highly motivated L&D and CX professional, with 20+ years experience in consumer electronic and telecom industries at Google, HP, Palm, and T-Mobile.Effective leader and collaborator, with experience building and leading distributed teams.Skilled instructional designer and trainer with corporate and academic training/teaching experience.Experienced project manager with excellent scoping, communication and problem solving skills.
Current workplace
Mark Pottle's current company
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Ōura
11 roles · 35 years
Mark Pottle work experience
A career timeline built from the work history available for this profile.
Center Of Excellence Lead
Established and lead a customer care Center of Excellence, focused on identifying and implementing improvement and innovation opportunities across our customer and partner support experiences. Responsible for quality assurance (QA), executive escalations, customer experience success metrics strategy, and third party partner support strategy.
Strategy & Engagement Lead
Led strategy for customer care organization and managed team responsible for developing and managing strategic initiatives, creating career development opportunities, and managing executive communications. Established Project Management Office (PMO) and defined and streamlined organization’s strategic capabilities.
Dec 2020 - Apr 2022
Training Manager
Manage team responsible for the learning and development of multiple customer service roles. Build relationships with stakeholders and business partners to ensure learning solutions are supporting key performance metrics. Design, develop, and implement training, and conduct assessments to analyze effectiveness.
Sep 2017 - Dec 2020
Training Program Manager
Program managed training for contact center and retail tech support audiences, as well as partner facing training for OEM, carrier, and retail teams providing post sales customer support.
Dec 2012 - Aug 2017
Training Manager
Led team responsible for design and development of technical, systems, and policy training solutions. Primary audiences include onshore and offshore contact center and retail technical support agents who support wireless mobile products and services. Managed implementation of training programs with vendor teams globally.
2007 - Nov 2012
Training Specialist
Designed and developed training solutions for vendor and wireless carrier partners. Conducted needs, gap, and task analyses to determine training needs, and implemented evaluations to analyze effectiveness.
2005 - 2007
~2 yrs
Instructional Designer / Trainer
Designed and developed instructor led (ILT), web-based, and blended training for technical support agents. Delivered technical and customer service training in call center environment.
2000 - 2005
~5 yrs
Employment Specialist
Developed relationships with businesses and community agencies for the purpose of promoting employment opportunities for individuals referred by county social service and vocational rehabilitation agencies.
1998 - 2000
~2 yrs
English Teacher / Volunteer
1996 - 1998
~2 yrs
Certified Public School Teacher
1992 - 1996
~4 yrs
Team & coworkers
Colleagues at ŌURA
Other employees you can reach at google.com. View company contacts for 219238 employees →
RS
Rishendra Setty
Colleague at ŌuraHyderabad, Telangana, India
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OM
Oualid Maftah
Colleague at ŌuraKhenchela, Algeria
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CK
Charlie Kenzington
Colleague at ŌuraGreater Chicago Area, United States
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CG
Christian Graber
Colleague at ŌuraSan Francisco Bay Area, United States
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YE
Youssef El Aoued
Colleague at ŌuraMorocco
View →
LD
Lilian De Souza
Colleague at ŌuraSão Paulo, Brazil
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TB
Tools Boxseo
Colleague at ŌuraSens, Bourgogne-Franche-Comté, France
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SP
Subhrakanta Patra
Colleague at ŌuraBhubaneswar, Odisha, India
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BP
Ben Pito
Colleague at ŌuraSouth District, Israel
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DB
Deep Bhojani
Colleague at ŌuraParis, Île-De-France, France
View →
Rishendra Setty
Colleague at ŌuraHyderabad, Telangana, India
View →
OM
Oualid Maftah
Colleague at ŌuraKhenchela, Algeria
View →
CK
Charlie Kenzington
Colleague at ŌuraGreater Chicago Area, United States
View →
CG
Christian Graber
Colleague at ŌuraSan Francisco Bay Area, United States
View →
YE
Youssef El Aoued
Colleague at ŌuraMorocco
View →
LD
Lilian De Souza
Colleague at ŌuraSão Paulo, Brazil
View →
TB
Tools Boxseo
Colleague at ŌuraSens, Bourgogne-Franche-Comté, France
View →
SP
Subhrakanta Patra
Colleague at ŌuraBhubaneswar, Odisha, India
View →
BP
Ben Pito
Colleague at ŌuraSouth District, Israel
View →
DB
Deep Bhojani
Colleague at ŌuraParis, Île-De-France, France
View →
1 education record
Mark Pottle education
FAQ
Frequently asked questions about Mark Pottle
Quick answers generated from the profile data available on this page.
What company does Mark Pottle work for?
Mark Pottle works for ŌURA.
What is Mark Pottle's role at ŌURA?
Mark Pottle is listed as Senior Manager, Member Experience Education at ŌURA.
Where is Mark Pottle based?
Mark Pottle is based in Princeton, New Jersey, United States while working with ŌURA.
What companies has Mark Pottle worked for?
Mark Pottle has worked for Ōura, Google, Hp, Palm, Inc., and T-Mobile.
Who are Mark Pottle's colleagues at ŌURA?
Mark Pottle's colleagues at ŌURA include Rishendra Setty, Oualid Maftah, Charlie Kenzington, Christian Graber, and Youssef El Aoued.
How can I contact Mark Pottle?
You can use AeroLeads to view verified contact signals for Mark Pottle at ŌURA, including work email, phone, and LinkedIn data when available.
What schools did Mark Pottle attend?
Mark Pottle holds Ba, Secondary Education / History from Arizona State University.
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