Mark Pragano Email & Phone Number

Naugatuck, Ct, Us

Danbury, Connecticut, United States

Developing comprehensive single service programs into multi-functional service centers to cement customer satisfaction across multiple functions, including digital support and chat and text program functions. Oversee all annual budgeting management and operations.Create and implement centralized areas to troubleshoot client issues and concerns until resolution.Train and mentor, a competent and high - performing staff on client service and deescalating complaints.Foster strong… Show more Developing comprehensive single service programs into multi-functional service centers to cement customer satisfaction across multiple functions, including digital support and chat and text program functions. Oversee all annual budgeting management and operations.Create and implement centralized areas to troubleshoot client issues and concerns until resolution.Train and mentor, a competent and high - performing staff on client service and deescalating complaints.Foster strong partnerships with vendors and suppliers to launch client surveys and voice biometric programs.Collaborate with leadership, peers, and colleagues on several planning and risk committees, ensuring maximum operating potential and effective growth management.Maintained a perfect audit record for 14 years.Maintained an average score of 97% on customer survey scores for 14 consecutive years during tenure. Show less

As the Owner and Manager for M+M Auto Sales and Service, I built and sustained a profitable business in collaboration with key partners and stakeholders. I also directed all operations of the business, including sales, operations, marketing, and finance. My strong understanding of the file allowed me to ensure proper estimation of used car trade-ins values, including purchasing cars from auctions. I also oversaw a $MM + budget, including forecasting and capital planning as needed, and developed… Show more As the Owner and Manager for M+M Auto Sales and Service, I built and sustained a profitable business in collaboration with key partners and stakeholders. I also directed all operations of the business, including sales, operations, marketing, and finance. My strong understanding of the file allowed me to ensure proper estimation of used car trade-ins values, including purchasing cars from auctions. I also oversaw a $MM + budget, including forecasting and capital planning as needed, and developed and implemented comprehensive marketing campaigns and advertisements to drive business growth. Show less

Director of National 100 seat Call Center, responsible for multi million dollar budget. Built multiple training programs and instituted daily/weekly/ monthly call coaching policies as a mindset. Handled sales and execution of contracts for all major Van Lines to assist in the moving component of the program. Presented to large audiences of future clients, and provided a detailed walk through of Call Center. Created several knowledge based teams to handle various home needs, from finding the… Show more Director of National 100 seat Call Center, responsible for multi million dollar budget. Built multiple training programs and instituted daily/weekly/ monthly call coaching policies as a mindset. Handled sales and execution of contracts for all major Van Lines to assist in the moving component of the program. Presented to large audiences of future clients, and provided a detailed walk through of Call Center. Created several knowledge based teams to handle various home needs, from finding the right realtor, sub-contractor, mover, or a telecom provider across the country that fit their needs. Show less

Executive Certificate In Management And Leadership, Business Administration And Management, General, Received Certificate

Communications And Persuasion In A Digital Age, Certificate Achieved

Leadership Strategy

Certificate, Artificial Intelligence

Degree In Business Management, Business, Management, Marketing, And Related Support Services, 3.8 Gpa

Activities and Societies: Member of the Phi Beta Kappa National Honor Society.

Architectural Drafting Certificate

Fundamentalo Of Finance For The Technical Executive, Achieved Certificate