Mark Pridgen Email and Phone Number

● Product manager for all Digital Services products in Region North America, responsible for monitoring, analyzing, and optimizing the customer product portfolio including lifecycle management with key focus in phase in/out, and influence product selection during solution creation● Responsible to lead the Customer Unit relationship for digital services products driving early engagement and helping to secure E2E portfolio requirements and visibility● Work with Customer Units to obtain, validate, and order third party quotes for hardware, software and services from various vendors including HPE, Dell, IBM, Juniper, and Extreme ● In 2018, received a recognition award for saving more than $2 million by finding and correcting multiple hardware and software ordering issues● Responsible for licenses key ordering and activation for all Ericsson Digital Services Products● Ensure all orders, both software and hardware are compatible with the existing install base

● Reviewed project financials to monitor performance of critical projects● Analyzed and tracked financials including Trailing Cost, zero-dollar orders, internal projects, cost per head● Investigated “at risk” projects, aging backlog and pre-orders, corrected issues and drove changes in problematic behavior ● Monitored cost center performance against budget, developed and implemented action plans to correct cost problems● Project managed the in-sourcing of Switch Engineering resources from multiple external companies to an internal Ericsson group. Conducted interviews with engineering resources, negotiated new fixed price packages with partner companies

● Developed commercial pricing and profitability calculations for NDI business opportunities● Authored Tender Profitability Reports and drove proposal documentation through approval● Ensured that opportunity scopes of work were precise and complete● Supported account teams in commercial negotiation● Performed risk analysis for all opportunities, including risks in cost calculations

● Conducted engineering audits and quality reviews of partner companies● Served as the primary contact for all switch engineering issues and questions in the US market● Reviewed and approved installation Methods of Procedure (MOPs)● Developed scope of work documentation and negotiated fixed price packages with ASPs● Provided RFQ pricing support and reviews● Trained multiple new ASPs in Ericsson engineering practices● Taught training class for all North American ASP engineers on new global engineering tool (PPT-SE)

● Managed team of product package development engineers from 2002 to 2003● Created product package engineering for multiple releases of MSC, BSC, GTP, GSP, HLR, SGSN, GGSN and RNC nodes● Programmed manufacturing tool (IESelect) used by factory to create each node● Created engineering templates and standard documentation required to create customer specific engineering● Provided training to engineers on each new release of product package● Drove process improvement to reduce time required for site specific customer engineering ● Served as member of global engineering steering committee

● Created site investigation report based on site survey● Created site installation documentation, equipment specifications, and site drawings● Planned current and future growth of customer equipment rooms based on customer inputs● Created switch hardware dimensioning documentation● Monitored quality of other engineers’ project documentation● Served as lead engineer/mentor responsible for training new employees, answering engineering questions and resolving issues● Authored engineering instruction documents for new products● Administered department engineering tool ● Beta tester for multiple releases of various engineering tools● Supported installation, integration, project management, and account management● Experienced with TDMA, GSM, CDMA, WCDMA

● Wrote specifications for control valves, relief valves, and process gauges● Created data sheets with materials, sizes, installation details and other information required for their purchase and implementation● Created wiring loops diagrams● Provided parametric for 3-D CAD modeling of instrumentation ● Maintained process control design system database