Mark Pridgen Email & Phone Number

Plano, Texas, United States

● Product manager for all Digital Services products in Region North America, responsible for monitoring, analyzing, and optimizing the customer product portfolio including lifecycle management with key focus in phase in/out, and influence product selection during solution creation● Responsible to lead the Customer Unit relationship for digital services products driving early engagement and helping to secure E2E portfolio requirements and visibility● Work with Customer Units to obtain, validate, and order third party quotes for hardware, software and services from various vendors including HPE, Dell, IBM, Juniper, and Extreme ● In 2018, received a recognition award for saving more than $2 million by finding and correcting multiple hardware and software ordering issues● Responsible for licenses key ordering and activation for all Ericsson Digital Services Products● Ensure all orders, both software and hardware are compatible with the existing install base

Plano, Texas, United States

● Reviewed project financials to monitor performance of critical projects● Analyzed and tracked financials including Trailing Cost, zero-dollar orders, internal projects, cost per head● Investigated “at risk” projects, aging backlog and pre-orders, corrected issues and drove changes in problematic behavior ● Monitored cost center performance against budget, developed and implemented action plans to correct cost problems● Project managed the in-sourcing of Switch Engineering resources from multiple external companies to an internal Ericsson group. Conducted interviews with engineering resources, negotiated new fixed price packages with partner companies

Plano, Texas, United States

● Developed commercial pricing and profitability calculations for NDI business opportunities● Authored Tender Profitability Reports and drove proposal documentation through approval● Ensured that opportunity scopes of work were precise and complete● Supported account teams in commercial negotiation● Performed risk analysis for all opportunities, including risks in cost calculations

Plano, Texas, United States

● Conducted engineering audits and quality reviews of partner companies● Served as the primary contact for all switch engineering issues and questions in the US market● Reviewed and approved installation Methods of Procedure (MOPs)● Developed scope of work documentation and negotiated fixed price packages with ASPs● Provided RFQ pricing support and reviews● Trained multiple new ASPs in Ericsson engineering practices● Taught training class for all North American ASP engineers on new global engineering tool (PPT-SE)

Plano, Texas, United States

● Managed team of product package development engineers from 2002 to 2003● Created product package engineering for multiple releases of MSC, BSC, GTP, GSP, HLR, SGSN, GGSN and RNC nodes● Programmed manufacturing tool (IESelect) used by factory to create each node● Created engineering templates and standard documentation required to create customer specific engineering● Provided training to engineers on each new release of product package● Drove process improvement to reduce time required for site specific customer engineering ● Served as member of global engineering steering committee

Plano, Texas, United States

● Created site investigation report based on site survey● Created site installation documentation, equipment specifications, and site drawings● Planned current and future growth of customer equipment rooms based on customer inputs● Created switch hardware dimensioning documentation● Monitored quality of other engineers’ project documentation● Served as lead engineer/mentor responsible for training new employees, answering engineering questions and resolving issues● Authored engineering instruction documents for new products● Administered department engineering tool ● Beta tester for multiple releases of various engineering tools● Supported installation, integration, project management, and account management● Experienced with TDMA, GSM, CDMA, WCDMA

Houston, Texas, United States

● Wrote specifications for control valves, relief valves, and process gauges● Created data sheets with materials, sizes, installation details and other information required for their purchase and implementation● Created wiring loops diagrams● Provided parametric for 3-D CAD modeling of instrumentation ● Maintained process control design system database