Enterprise Customer Success Manager
CurrentResponsible for working brokerages. Focused on maintaining a high level of customer satisfaction by building long-term strategic relationships with our partners.- Develop a trusted advisor relationship with our enterprise partners- Become an expert on the partner’s business operations and identify opportunities to maximize their value through the dotloop solution- Ensure internal alignment on account strategy by working with the VP, Market Development to create and execute on account plans- Establish and oversee the partner's adoption, training and development of best practices- Continually assess, document, and analyze partner progress toward stated goals and results- Gather feedback and communicate with product management to shape product roadmap development- Provide excellence in customer advocacy driving satisfaction and a high likelihood to recommend the dotloop solution