Responsible for the management and/or delivery of a full range technology services in a healthcare establishment including but not limited to Infrastructure and end user support, Network support, Server support, Project management, vendor management and cyber security assessment and end user training.Responsible for the planning, coordination and tracking of IT related projects, creative solutions for both internal staff and resident needs. Liaison for technological needs across different departments within the organization.Creates reports using excel and various databases to report/track status for COVID-19, HIPPA compliance, technology roadmaps and electronic check-ins and time reporting. Inventory and asset management solutions, and medical hardware support.Project Management:Network and securityAnti-virus/Malware/Ransomware solutioningDeployment of cloud security solutionNetwork switch upgradesFirewall upgradesOnline Helpdesk with Incident Management system;IIS Webserver installationWebsite and SSL Certificates for secure webEnd user and staff trainingWi-Fi Upgrade;Procurement and Vendor Management for infrastructure upgradesHyper-V wireless controller installation and configurationCaptive portal configurationWireless access point installation and mesh configurationVoIPRFP for telephony solutionNetwork analysis and DHCP scope change to accommodate new telephone hardwareVendor management for installations and cable runs.Learning ManagementInstalled learning management system and created Orientation training modules using Adobe captivate and ilias learning.

Managed teams responsible for the engagement of University units for hardware refresh and the procurement, order tracking, receipt, asset tagging, build for windows and Mac hardware, and delivery of all IT related hardware for administrative and academic units within the University of Michigan. Worked with multiple teams and provided input/SME for various software development projects. Also responsible for collecting, wiping, and processing hardware through disposition.Established relationship between University campus and University health systems to consolidate and standardize hardware offerings to optimize volume pricing for the University as a whole. Worked with vendors to establish technology roadmaps, establish and communicate changes in hardware configurations to suit the needs of the University. Responsible for the recruitment and training/development of student employees for the organization. Created online "EDGE" training program to teach new desktop build technicians and desktop support personnel foundations in asset management, ITSM administration, and imaging processes. This three week course is required for all new student/contract/full-time build specialists and desktop support personnel.Provided unparalleled professional development for full-time and student staff within my department. Developed 18 month training program using free resources to prep for career as a full stack developer. Received "Make a difference" award for automation of disposition catalogue process, loaner request system, and various initiatives that positively affected other departments within and outside our organization. Received "Exemplary" performance rating on annual performance review.Worked to generate resume worthy experience through software development projects for student employees.Implemented various systems to track work and measure performance for all production activities listed above. Tracked and presented performance metrics on a weekly basis.

Responsible for the operations and the supervision of computer imaging and staging, logistics, and inventory depot functions. Also responsible for management, development, and supervision of staff that includes recruitment and selection of high caliber personnel from diverse cultures, backgrounds, and experiences. Manages new hire both on and off boarding activities such as providing orientation to work and teams, security access, communication, provide equipment and available resources to begin assignment. Responsible for the performance management activities such as goal setting, annual performance evaluation, recognition, and career development. Address staff concerns, complaints, grievances, and performance issues timely and when necessary. Provide coaching, training, planning, and scheduling functions ensuring productivity and efficiency of work.Review of Service Link tickets to ensure hardware equipment, parts, and materials in inventory, ordered, shipped, maintained, and adequately stocked in various designated locations around campus. Lead the Depot migration staff, working with the MiWorkspace Project Leaders to resolve issues and enhance process, tools, and efficiency. Develop work capacity models, schedules and forecast scheduling and needs. serve as subject matter expert to lead automation efforts through software development. Responsible for ensuring varying work times are covered to meet the project, migration, and other MiWorkspace timelines. This includes understanding time-off requests, and student class schedules. Lead and manage the execution of reporting staff to align appropriately to the project. Develops implementation plans and timelines of projects, provide status reports, exchange relevant information with management and project teams, and meet timelines. Provide accurate time estimates for tasks, identify impacted teams, and notify management of potential risks and issues.

Manages team of 25 local and 75 remote or inter-continental Desktop support technicians to integrate a wide variety of technical services at multi- site company General Dynamics Land Systems to provide support to a designated customer population within defined geographical regions. Uses complex, multi-platform, multi-software, multi-hardware systems to ensure quality service and effective approaches. Responsible for the asset management and coordination of hardware refresh for desktop, server, storage, and network/data center hardware. Hires, trains, motivates, manages, and develops both supervisory and non-supervisory employees. Develops and maintains communications with staff, customer, vendors, and management and may represent company at conferences sharing best practices and standards. Works with customer to enhance delivery of service through effective monitoring of programs, process improvement, and problem prevention/resolution initiatives. Ensures satisfaction through implementation of standards/policies needed to fulfill service level expectations. Maintains strong customer relationships through regular communications. Works with staff, vendors, customers, and internal/external experts to improve processes and standards. Ensures all regulatory and security standards are maintained. Introduces new technology and process improvement strategies, with an understanding of past/present computing environments. Accomplishments: • Planned and successfully implemented project for move from windows XP to Windows 7 • Led project for procurement and Installation of SCCM • Successfully managed project for Microsoft office upgrade • Coordinated Move from Cisco VPN to Anyconnect, • Managed Move from Lotus Notes based ITSM to Remedy 7.1 • Received multiple certificates of achievement for developing system that produced 98% Asset Management accuracy in secure global operation

Project Manager: Working to Develop and implement master project plans and risk mitigation plans for active programs and various software development projects. This involves Managing project teams of 16 - 40 resources (company, client and third-party resources) across all phases of the project life cycle. Preparing statements of work (SOW) for large project engagements and monitoring performance to ensure that project commitments are met as specified in contracts. Oversees assigned personnel for project. Assigns work and provides direction with regard to timeliness and completion of project objectives, Addresses performance issues within prescribed guidelines, Provides performance input upon completion of project.•Customizing methodology to meet specific project and client needs•Approves approach and techniques that will be used to analyze the functional business area •Understands how information systems can enable the redesigned business process •Manages client expectations and balances the needs of the company and clients to ensure satisfaction for both•Influences decisions and project direction at the executive level •Performs consultative selling and leverages business through superior delivery skills, client relations and subject matter expertise •Participates in proposal efforts and sales calls Provides leadership and work guidance to less experienced personnel

Managing company owned and customer owned assets. Daily reporting, record maintenance.

Led team of technicians providing support for printing services for customer. Worked on improving processes and streamlining productivity and developing new systems and programs.

Maintained print services for customer on a per building basis.