Mark Purser

Mark Purser Email and Phone Number

Corporate and Community Fundraising Manager @ YMCA DownsLink Group
Shoreham-by-Sea, GB
Mark Purser's Location
Shoreham-By-Sea, England, United Kingdom, United Kingdom
Mark Purser's Contact Details

Mark Purser personal email

n/a
About Mark Purser

Professional ProfileI’m an accomplished professional, versatile senior manager with a proven track record in senior account management and sales ,complex back office operations, project management (Prince 2), multi contact centre operations,telesales, recruitment and training. I am an experienced people manager and have demonstrated measurable success across a variety of business sectors namely: financial services, telecoms, business process outsourcing and travel. I am confident, enthusiastic and commercially focused. I thrive in a results orientated environment and have real passion for leading change and driving for first class customer experience

Mark Purser's Current Company Details
YMCA DownsLink Group

Ymca Downslink Group

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Corporate and Community Fundraising Manager
Shoreham-by-Sea, GB
Website:
ymcadlg.org
Employees:
158
Mark Purser Work Experience Details
  • Ymca Downslink Group
    Corporate And Community Fundraising Manager
    Ymca Downslink Group
    Shoreham-By-Sea, Gb
    View
  • Ymca Downslink Group
    Corporate & Community Fundraising Manager
    Ymca Downslink Group May 2024 - Present
    Hove, England, United Kingdom
    YMCA DownsLink Group is a registered charity working across Sussex and Surrey to provide a variety of services and projects to the local communities.Children, young people and families are at the heart of YMCA DownsLink Group with a particular focus on the needs of young people who find themselves on the fringes of society and need support.Our work covers a wide range of areas including accommodation, general advice, sexual exploitation, mental health, housing advice, young offenders, youth clubs, childcare, counselling, mentoring, alternative education and apprenticeships.
    View
  • Yoti
    Manager, Customer Success
    Yoti Jan 2024 - Mar 2024
    View
  • Certn
    Enterprise Client Success Manager Emea
    Certn Oct 2022 - Dec 2023
  • Experian
    Senior Business Development Manager - Background Screening
    Experian Oct 2019 - Sep 2022
    Uk
    Within Background Checking my role focuses on the regulated sectors governed by the FCA. I support by ensuring that our clients remain compliant, efficient and have all the information at their fingertips to make the right hiring decisions.A detailed, professional background check can take the guesswork out of vital letting or recruitment decisions by providing a thorough understanding of an individual’s background.An official background check also acts as an essential safeguard against fraudulent activity. Whether you’re looking to hire staff an Experian Background Check can help you to prevent possible income loss and damages to reputation and integrity, by confirming that an individual is who they say they are, and that the information they’re providing is valid.Please get in touch if you would like any further information on these services
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  • Hireright
    U.K. Operations Manager / Account Director Emea
    Hireright Oct 2016 - Aug 2019
    London, United Kingdom
    Account Director - HireRight Inc. London – Brighton EMEA Reporting into Sales & Client Service Director I am responsible for strategic growth, relationship management and consistent service delivery for HireRight’s 5 key Accounts in the Financial Service sector worth over £7 million. The role involves keeping ahead of industry best practice having a sound overview of the FS sector including compliance requirements, complex MI reporting, presentations, and key stakeholder management of senior management. Clients Include : Morgan Stanley Goldman Sachs Bank of America Meryl Lynch AXA Operations Manager October 2016- Current - HireRight London Reporting to the Director of Customer Service my current role is to lead engage and develop 6 Team Leaders and approx. 105 FTE, across this international background screening company. The operation has front and back office capabilities and provides services for a number of major FTSE Financial Services organisations including HSBC, Goldman Sachs, Morgan Stanley, Microsoft and Apple Inc. I am responsible for ensuring operational service levels are achieved for our key clients whilst maintaining a smooth candidate experience. I am also running a number of projects to facilitate a system migration whilst reviewing current processes and change leaderships programmes.
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  • Hastings Direct
    Contact Centre Leader (Interim)
    Hastings Direct Apr 2016 - Oct 2016
    Reporting to Director of Operations my role involved Leading a team of 15 Retention Team Leaders, in a fast paced, high volume greenfield contact centre.Achievements included increasing Static Retention Rate from 24% to 36% .Ensuring all Team Leaders had robust quality plans and were engaged managing contact centre performance achieving the required metrics
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  • Domestic & General
    Contact Centre Manager Domestic & General
    Domestic & General Sep 2012 - Jan 2016
    Brighton, United Kingdom
    Reporting to General Manager my current role is to lead manage and develop a team of 14 team leaders circa 150 fte in the Customer Support contact centre, ensuring grade of service is achieved along with customer satisfaction, quality and relevant sales targets set against budget. I am currently a key stakeholder as part of the overall contact centre transformation team for Brighton and Nottingham contact centres
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  • Equiniti
    Senior Dividend Planning Manager
    Equiniti Oct 2008 - May 2012
    Worthing
    Reporting into the General Manager my role as Senior Manager was to lead the Dividend and Reconciliation task delivery teams for one of the most rapidly expanding BPO’s in Europe. I managed an annual budget of £1.2 million managing 4 departments with a total FTE of 60 with 3 Managers as direct reports This operational role plans and executes dividend payments for 70% of the FTSE 250 companies including: Lloyds,Barclays,BP,RDS,GSK,Centrica,BT,Aviva,L&G,RSA,M&S and Tesco.
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  • Tesco
    Interim Project / Operations Manager
    Tesco Mar 2008 - Oct 2008
    After successfully completing the relocation project for Barclaycard Sky Card I took a six month contract reporting into the Managing Director of Tesco Property Services. My role was to project manage several work streams to assist in setting up a contact centre for the launch of Tesco Property Market which is a joint venture between Tesco and a renowned UK property group. Responsibilities included mapping all processes and scripts in order to build the Microsoft dynamic CRM system, I also set up telecoms routing and preferences whilst planning the budget and FTE requirements to execute a recruitment plan identifying first class individuals into a unique virtual on line estate agency one of the first in the UK.
  • Barclaycard
    Senior Service Manager
    Barclaycard May 2006 - May 2008
    Crawley / Canary Wharf / Northampton
    Headhunted to position Reported to Head of Site Crawley as part of Senior Management team. Managed a team of 30 specialist back office agents, 4 team managers and 2 offshore managers for Siemens and Xansa based in Bangalore.
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  • American Express
    Various Roles
    American Express Sep 1986 - Mar 2000
    Brighton, United Kingdom
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Mark Purser Skills

Change Management Outsourcing Stakeholder Management Team Management Management Financial Services Customer Experience Risk Management Contact Centers Performance Management Account Management Relationship Management Team Leadership Leadership Call Centers Business Process Improvement Customer Service Process Improvement Coaching People Management Customer Satisfaction Project Delivery Sales Sales Operations Project Management Call Center Crm Business Analysis Governance Business Transformation Business Strategy Pensions Employee Engagement Strategy Operations Management

Mark Purser Education Details

  • Shoreham Academy
    Shoreham Academy

Frequently Asked Questions about Mark Purser

What company does Mark Purser work for?

Mark Purser works for Ymca Downslink Group

What is Mark Purser's role at the current company?

Mark Purser's current role is Corporate and Community Fundraising Manager.

What is Mark Purser's email address?

Mark Purser's email address is ma****@****ght.com

What schools did Mark Purser attend?

Mark Purser attended Shoreham Academy.

What skills is Mark Purser known for?

Mark Purser has skills like Change Management, Outsourcing, Stakeholder Management, Team Management, Management, Financial Services, Customer Experience, Risk Management, Contact Centers, Performance Management, Account Management, Relationship Management.

Who are Mark Purser's colleagues?

Mark Purser's colleagues are Ross Wignall, Duncan Greenland, Amalia Cole Mcgavin, Christel Osmann, Jack Williams, Sofia Coombs, Andy Ide.

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