Task  Assist users with setting up online meetings using Google Meet, Microsoft teams and Webex Cable port termination, cable labeling and cable management Contact ISP providers with regarding connectivity issues  Contact Software Vendors and Suppliers regarding system issues and item quotation Daily backup of server files and backup SQL database to fileserver Database restoration and manual backup Daily update on Company website Documentation on how to navigate the Mandarin Website Inventory of IT equipment Make sure that servers are online during operations duration Make sure that FIX gateways for trading is connected Monitor Firewall for intranet downtime and check if failover connectivity works Monthly PC Maintenance Pre-check of user pc and servers if online before operations Printer support Remote support using Anydesk and remote desktop connection via pc and mobile Send Daily EOD reports  Submit and present project or equipment proposals that would benefit the company Software and Hardware installation Software, Hardware, Network Troubleshooting  Update software/firmware of pc and devicesAccomplishments Quotation and approval of purchase of new server for trading system. Deployment and implementation of FIS trading system Valdi OMS Trader.  Update, Documentation and Turnover of Mandarin Website.

Task Cable port termination, cable management, CCTV installation. Check all equipment used during company operations are deployed and functioning  Check modems connectivity with our betting machines located outside our office if connection is secured, if not coordinate and troubleshoot connectivity with assigned technician. Configure modems, switches and Wi-Fi routers Create and consolidate of documents, daily and technical reports. Recording, editing and backup off horse racing videos during operations. Software and Hardware installation Software, Hardware, Network Troubleshooting  Update software/firmware of devices Gather, consolidate and recommend equipment quotations for the purposes of replacement and upgrade of IT equipment Inventory of IT equipmentAccomplishments Deployment and Documentation of use of Optic3 Alge-Timing photo finish camera replacing old photo finish camera Upgrade of legacy equipment from Analog Video Switcher (Digital Video Switcher SE-500) to Digital video switcher (Black Magic Atem Studio Video Switcher)

Task Attending online and classroom trainings requested by Team leads in order to further develop our skills in resolving member issues and enhance our performance in work. Develop tools and submit ideas that will help reduce unnecessary steps in our line of work. Logging into our Citrix accounts and using all tools found on our Citrix VM to resolve customer requests. Sample tools are VUI and VMS.  Resolving member’s inquiry and request through email based support (Email Messages) using Dashboard ticketing system. Reviewing of documents to verify if sent documents by member are valid or invalid