Mark R. Briggs

Mark R. Briggs Email and Phone Number

Founder @ Premier NX
Clarksville, TN, US
Mark R. Briggs's Location
Clarksville, Tennessee, United States, United States
Mark R. Briggs's Contact Details

Mark R. Briggs personal email

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Mark R. Briggs phone numbers

About Mark R. Briggs

Mr. Briggs is a native of Clarksville, TN having received his education in public schools and graduating from Austin Peay in 1978. Mr. Briggs obtained his CPA license in Tennessee in 1982.He began his career in public accounting with Peat Marwick (now KPMG) and then worked 9 years for Ingram Industries/Ingram Micro (NYSE: IM). During his career with Ingram, he worked in finance and serving in operating positions in both the coal and computer distribution businesses, ultimately holding position of COO of Ingram Computer and then CFO post-merger with Micro D . His career at Ingram spanned from 1980 to 1989. During this period, revenues increased from $300 million to $1.0 billion at IM. After his service at Ingram, Mr. Briggs worked for Intelligent Electronics, (INEL: NASDAQ), first as the CFO of the company, then CEO of the reseller division from 1990 to 1996. During Mr. Briggs’ tenure , Intelligent Electronics revenues increased from $300 million to $3.7 billion in six years. Following Intelligent Electronics, Mr. Briggs became CEO of Softbank Services from 1996 through 2003, a business process outsourcing company later renamed ClientLogic after acquisition by Onex (TSX :Onex) and headquartered in Nashville (now Sitel/Acticall). During his six-year tenure ClientLogic revenues increased from $65 million to $400 million; the number of employees increased from 1,200 to 12,000; the organization’s footprint was increased from 4 locations to 42 locations in 12 countries with 15,000 employees; and completed a $100 million round of private financing in 2000. Mr. Briggs subsequently served as Chairman, Founder and CEO Premier BPO, LLC. from 2003 through 2018 and subsequently re-joined Premier as Founder in February, 2023. Premier BPO, Inc. is a back-office outsourcing company that employs associates in the US, China, India and Pakistan and provides services for U.S., Canadian and United Kingdom businesses. The company was founded in late 2003 and currently employees around 1,200 associates, including locations for an affiliated company.After his initial services at Premier BPO, Mr. Briggs served as CEO of dinCloud, Inc, which Premier BPO purchased in 2017 and sold to ATSG in 2021 after which Mr. Briggs joined ATSG as BU GM until January , 2023.

Mark R. Briggs's Current Company Details
Premier NX

Premier Nx

View
Founder
Clarksville, TN, US
Website:
premierbpo.com
Employees:
134
Mark R. Briggs Work Experience Details
  • Premier Nx
    Founder
    Premier Nx
    Clarksville, Tn, Us
  • Premier Bpo, Llc.
    Founder
    Premier Bpo, Llc. Feb 2023 - Present
    United States
  • Atsg
    Svp And Gm Cloud Bu
    Atsg Aug 2021 - Jan 2023
    United States
  • Dincloud
    Chief Executive Officer
    Dincloud Feb 2018 - Aug 2021
    United States
  • Premier Bpo, Llc.
    Chairman And Ceo
    Premier Bpo, Llc. Sep 2003 - Aug 2021
    Clarksville, Tennessee, United States
  • Softbank Services; Later Clientlogic
    Chief Executive Officer
    Softbank Services; Later Clientlogic Jun 1996 - Jun 2003
    United States
  • Intelligent Electronics - Reseller Division
    Chief Executive Officer
    Intelligent Electronics - Reseller Division Feb 1989 - Feb 1996
    United States
  • Ingram Industries/Ingram Micro
    Cfo And Coo
    Ingram Industries/Ingram Micro Oct 1979 - Feb 1989
    United States
  • Peat Marwick Mitchel (Kpmg)
    Cpa
    Peat Marwick Mitchel (Kpmg) Jan 1978 - Oct 1979

Mark R. Briggs Skills

Bpo Outsourcing Call Centers Workforce Management Vendor Management Inbound Marketing Customer Experience Operations Management Process Improvement Business Process Improvement Contact Centers Call Center Team Management Call Center Development Telemarketing Customer Satisfaction Service Delivery Saas Offshoring Customer Retention Crm Business Development Account Management Leadership Business Analysis Business Process Avaya Business Process Outsourcing Management Strategy Strategic Planning

Frequently Asked Questions about Mark R. Briggs

What company does Mark R. Briggs work for?

Mark R. Briggs works for Premier Nx

What is Mark R. Briggs's role at the current company?

Mark R. Briggs's current role is Founder.

What is Mark R. Briggs's email address?

Mark R. Briggs's email address is mb****@****oud.com

What is Mark R. Briggs's direct phone number?

Mark R. Briggs's direct phone number is (931)-551*****

What skills is Mark R. Briggs known for?

Mark R. Briggs has skills like Bpo, Outsourcing, Call Centers, Workforce Management, Vendor Management, Inbound Marketing, Customer Experience, Operations Management, Process Improvement, Business Process Improvement, Contact Centers, Call Center.

Who are Mark R. Briggs's colleagues?

Mark R. Briggs's colleagues are Zia Gold, Babar Hussain, Marrie Domingo, Ryan Maginit, Ayman Ali, Mars Hong, Darylle Estrada.

Not the Mark R. Briggs you were looking for?

  • Mark R. Briggs, CSP

    Retired Area Director At U.S. Department Of Labor, Occupational Safety And Health Administration
    Pearland, Tx

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