Mark Davey Email & Phone Number

Montgomery, Tx, Us

Exton, Pa, Us

As an Executive Strategist for Ricoh USA's Legal Industry from 2017 to 2023, I led the charge in achieving a remarkable 170% growth rate among law firms and corporate legal departments. One of my critical contributions was designing a strategic sales partner position to develop account-specific strategies and roadmaps that resulted in long-term, lucrative business partnerships.My role involved building solid relationships with executive decision-makers, partners, and Chief Legal Officers by leading business discussions to understand their priorities and developing a collaborative planning process with the client and account team. I organized and attended trade shows and conferences, including educational events and client roundtables, to gather data and competitive intelligence, conduct market research and analysis, and advance brand development.As a thought leader of industry strategy, capabilities, standards, and actions, I championed educational opportunities, mentored individuals, and shared knowledge with Sales, Operations, Marketing, and Planning teams. I also collaborated with the Legal department to select outside counsel for legal practice area requirements through my knowledge and working experience with attorneys and law firms.My efforts in improving client engagement, expanding service solutions, and driving company objectives led to annually surpassing 100% of revenue and profitability growth targets.

Exton, Pa, Us

I created a new vertical business for the Legal industry, resulting in revenue growth of over 100% in the first seven years. To meet the evolving market trends and needs, I formed Sales, Operations, and Engineering teams and managed the annual business unit P&L and quota. I established and nurtured dedicated multi-channel Sales teams of 80-100 sales professionals, providing mentoring, goals, and performance reviews. I also influenced the inception of the National Operations Management program for national law firm clients, establishing consistent firmwide service levels, KPIs, and cost efficiencies. To guide improvement strategies, I launched a client advisory board of top-tier executives to share industry best practices, input, and feedback.

Stamford, Ct, Us

I was pivotal in creating a new business unit exclusively focused on law firms within the Management Services practice, which was later acquired by Apollo Global Management in 2013. To achieve client retention and growth of 100%+, I launched client engagement strategies targeting Am Law 100 firms and corporate legal departments. I worked closely with law firm partners and executives to understand their needs and tailor solutions accordingly, driving strategic service evolution. I also developed executive sponsors, client advocacy programs, and a client advisory board to ensure corporate strategic alignment with legal industry clients, resulting in growth across the entire client portfolio. Through client feedback, I expanded alliances with key business partners, augmenting organizational relevancy and expanding the service portfolio by 30%. Additionally, I facilitated deeper penetration and collaboration with practice groups at law firms and departments in corporations through enhanced communication and trust, growing our coverage by over 35% in the first two years.

Stamford, Ct, Us

I played a critical role in achieving business unit base revenue growth of 130%. I led the joint planning to form a law-firm-focused business unit and built top-performing teams across Sales, Operations, Finance, Consulting, and Marketing, seamlessly meeting KPIs while executing on a growth plan. To further expand our services, I finalized the acquisitions of document coding and eDiscovery companies, which catered to the burgeoning digital-based requirements of the legal industry. I also evolved the company delivery model to include service-level agreements (SLA) and client incentives and established a product / solution testing and beta trial program. These initiatives enabled us to better understand client needs and offer tailor-made solutions, contributing to the significant revenue growth of our business unit.

Master'S Degree, Legal Studies

Graduate Certification

Executive Education Certification, Finance, Accounting, Mergers And Acquisitions

Bachelor Of Arts (Ba), Political Science; Communications (Minor)

Executive Education, Strategic Planning