Director Customer Experience
Current
Aug 2022 - Present
AeroLeads people directory · profile
Mark Gomez Email & Phone Number
Optimizing Customer/Member experiences through channel agnostic, fact based decisioning considering the needs of the consumer and the business.
at
USAA
1 work email found
@usaa.com
1 phone found area 210
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Optimizing Customer/Member experiences through channel agnostic, fact based decisioning considering the needs of the consumer and the business.
Location
San Antonio, Texas, United States
Who is Mark Gomez? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Gomez is listed as Optimizing Customer/Member experiences through channel agnostic, fact based decisioning considering the needs of the consumer and the business. at USAA, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at usaa.com, phone signal with area code 210, and a matched LinkedIn profile for Mark Gomez.
Mark Gomez previously worked as Director Customer Experience at Usaa and Director Program Management at Usaa. Mark Gomez holds Executive Mba, Business Administration And Management, General from Utsa Carlos Alvarez College Of Business.
Company email context
Email format at USAA
This section adds company-level context without repeating Mark Gomez's masked contact details.
{first}.{last}@usaa.com
86% confidence
AeroLeads found 1 current-domain work email signal for Mark Gomez. Compare company email patterns before reaching out.
Profile bio
About Mark Gomez
An accomplished and respected leader with a proven ability to develop and implement strategic initiatives through innovative approaches, Agile/Program disciplines, and process improvement which enable business and financial objectives driving business value with customer experience in mind. Effectively led process improvement and program teams which generate benefits through expense savings, increased revenue/pre-tax income, product generation, and employee experience improvements. Recognized as an expert in organizational transformations, integrated planning, global back office processing, and Robotic Process Automation. Demonstrated leader with proven experience building highly motivated, high performing, professional teams who consistently meet strategic goals and accountabilities.Strengths include: Customer ExperienceFinancial analysis and evaluationStrategic planningProject managementProduct ManagementProcessPeople leadershipRobotic Process AutomationAgile Methodologies
Listed skills include Product Management, Agile Methodologies, Robotic Process Automation, Business Process Improvement, and 12 others.
Current workplace
Mark Gomez's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Mark Gomez work experience
A career timeline built from the work history available for this profile.
Director Program Management
Mark is responsible for enabling the senior-most Contact Center leaders through the interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, programs/projects/process improvements, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues.
Sep 2019 - Jan 2023
Executive Operational Planning Director
Jul 2018 - Sep 2019
Assistant Vice President, P&C Staff Operations
Mark and his teams are responsible for implementing process excellence strategies, providing program and project management, and employing workload intake and management services to enable strategic goals across USAA's P&C organizaiton.
Oct 2014 - Sep 2019
Executive Director Product Management
Responsible for leading a team of professionals who facilitate strategic planning and execution, project management, reporting and analytics, and awareness programs to ensure member value, and positive profit and loss for 25 products. Also responsible for ensuring appropriate leaders, tools, and measures are in place to establish and sustain best-in-class performance and success in key result areas.
Dec 2012 - Oct 2014
P&C President Chief Of Staff
Responsible for providing support the P&C President through the interpretation of business operations and the analyses of projects and initiatives. Responsible for the development of appropriate action plans and responses to address business issues. Assists in the development and implementation of strategic and operational plans to achieve success within key results areas. Responsible for ensuring appropriate leaders, tools, and measures are in place to establish and sustain best-in-class performance.
Apr 2010 - Apr 2011
Director/ Underwriting Operations
Lead multiple teams of P&C Underwriters in the evaluation, analysis, and review of property inspections. The teams contacted members with mitigation recommendations, non-renewal, or advice and guidance on property improvements to better the book of business. Managed all Business Processing Outsourcing offshore, nearshore, and onsite.
Oct 2008 - Apr 2010
3 education records
Mark Gomez education
Executive Mba, Business Administration And Management, General
Utsa Carlos Alvarez College Of Business
Mba, Management
University Of The Incarnate Word
Bachelor Of Business Administration - Bba, Business Administration And Management, General
University Of The Incarnate Word
FAQ
Frequently asked questions about Mark Gomez
Quick answers generated from the profile data available on this page.
What company does Mark Gomez work for?
Mark Gomez works for USAA.
What is Mark Gomez's role at USAA?
Mark Gomez is listed as Optimizing Customer/Member experiences through channel agnostic, fact based decisioning considering the needs of the consumer and the business. at USAA.
What is Mark Gomez's email address?
AeroLeads has found 1 work email signal at @usaa.com for Mark Gomez at USAA.
What is Mark Gomez's phone number?
AeroLeads has found 1 phone signal(s) with area code 210 for Mark Gomez at USAA.
Where is Mark Gomez based?
Mark Gomez is based in San Antonio, Texas, United States while working with USAA.
What companies has Mark Gomez worked for?
Mark Gomez has worked for Usaa.
How can I contact Mark Gomez?
You can use AeroLeads to view verified contact signals for Mark Gomez at USAA, including work email, phone, and LinkedIn data when available.
What schools did Mark Gomez attend?
Mark Gomez holds Executive Mba, Business Administration And Management, General from Utsa Carlos Alvarez College Of Business.
What skills is Mark Gomez known for?
Mark Gomez is listed with skills including Product Management, Agile Methodologies, Robotic Process Automation, Business Process Improvement, Leadership, Program Management, Management, and Strategic Planning.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial