Mark Gomez Email and Phone Number
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An accomplished and respected leader with a proven ability to develop and implement strategic initiatives through innovative approaches, Agile/Program disciplines, and process improvement which enable business and financial objectives driving business value with customer experience in mind. Effectively led process improvement and program teams which generate benefits through expense savings, increased revenue/pre-tax income, product generation, and employee experience improvements. Recognized as an expert in organizational transformations, integrated planning, global back office processing, and Robotic Process Automation. Demonstrated leader with proven experience building highly motivated, high performing, professional teams who consistently meet strategic goals and accountabilities.Strengths include: Customer ExperienceFinancial analysis and evaluationStrategic planningProject managementProduct ManagementProcessPeople leadershipRobotic Process AutomationAgile Methodologies
Usaa
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Director Customer ExperienceUsaa Aug 2022 - PresentSan Antonio, Texas, Us
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Director Program ManagementUsaa Sep 2019 - Jan 2023San Antonio, Texas, UsMark is responsible for enabling the senior-most Contact Center leaders through the interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, programs/projects/process improvements, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues.
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Executive Operational Planning DirectorUsaa Jul 2018 - Sep 2019San Antonio, Texas, Us
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Assistant Vice President, P&C Staff OperationsUsaa Oct 2014 - Sep 2019San Antonio, Texas, UsMark and his teams are responsible for implementing process excellence strategies, providing program and project management, and employing workload intake and management services to enable strategic goals across USAA's P&C organizaiton.
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Executive Director Product ManagementUsaa Dec 2012 - Oct 2014San Antonio, Texas, UsResponsible for leading a team of professionals who facilitate strategic planning and execution, project management, reporting and analytics, and awareness programs to ensure member value, and positive profit and loss for 25 products. Also responsible for ensuring appropriate leaders, tools, and measures are in place to establish and sustain best-in-class performance and success in key result areas.
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P&C President Chief Of StaffUsaa Apr 2010 - Apr 2011San Antonio, Texas, UsResponsible for providing support the P&C President through the interpretation of business operations and the analyses of projects and initiatives. Responsible for the development of appropriate action plans and responses to address business issues. Assists in the development and implementation of strategic and operational plans to achieve success within key results areas. Responsible for ensuring appropriate leaders, tools, and measures are in place to establish and sustain best-in-class performance.
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Director/ Underwriting OperationsUsaa Oct 2008 - Apr 2010San Antonio, Texas, UsLead multiple teams of P&C Underwriters in the evaluation, analysis, and review of property inspections. The teams contacted members with mitigation recommendations, non-renewal, or advice and guidance on property improvements to better the book of business. Managed all Business Processing Outsourcing offshore, nearshore, and onsite.
Mark Gomez Skills
Mark Gomez Education Details
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Utsa Carlos Alvarez College Of BusinessGeneral -
University Of The Incarnate WordManagement
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University Of The Incarnate WordGeneral
Frequently Asked Questions about Mark Gomez
What company does Mark Gomez work for?
Mark Gomez works for Usaa
What is Mark Gomez's role at the current company?
Mark Gomez's current role is Optimizing Customer/Member experiences through channel agnostic, fact based decisioning considering the needs of the consumer and the business..
What is Mark Gomez's email address?
Mark Gomez's email address is ma****@****ail.com
What is Mark Gomez's direct phone number?
Mark Gomez's direct phone number is +121049*****
What schools did Mark Gomez attend?
Mark Gomez attended Utsa Carlos Alvarez College Of Business, University Of The Incarnate Word, University Of The Incarnate Word.
What are some of Mark Gomez's interests?
Mark Gomez has interest in Family, Boating, Cooking, Running, Fishing.
What skills is Mark Gomez known for?
Mark Gomez has skills like Product Management, Agile Methodologies, Robotic Process Automation, Business Process Improvement, Leadership, Program Management, Management, Strategic Planning, Risk Management, Strategy, Project Management, Team Building.
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