Mark Munro Email & Phone Number

Greater London, England, United Kingdom

Waterloo, Ontario, Canada

• Scrutinized group insurance application risk characteristics to properly price and deliver insurance proposals and renewals• Exceeded sales targets every year, helping SunLife grow and maintain the largest small business portfolio in Canada• Managed all French language quotes and client correspondence on behalf of the Group Underwriting team

Ottawa, Ontario, Canada

• Was one of less than 10% of students who retained their co-op job as employment opportunities were cut as a result of the COVID Pandemic• Created a project roadmap template using advanced excel functions to be used by each faculty to manage long term projects over 5 years• Reorganized JIRA to ensure each issue was properly assigned and tracked, improving the organization and effectiveness of my team’s priorities

Ottawa, Ontario, Canada

• Analyzed border crossing data to identify staffing redundancies and provided recommendations for improved efficiency nationwide• Evaluated program costs and benefits, delivering concise reports on variances and drivers to senior executives• Facilitated weekly French meetings and provided translation support to a Francophone coworker for seamless communication.

Ottawa, Ontario, Canada

• Assisted in industry research to develop trade reports for commodity groups that identified the top contributors’ movements• Provided statistical information and analysis on characteristics of Canadian businesses that import and export millions of dollars of goods annually• Organized and performed weekly presentations to upper management

Waterloo, Ontario, Canada

• Worked with Application Developers and Senior Business Analysts to build out solution requirements, using tools such as Excel, SQL, Word and Visio.• Completed service delivery documentation for both Waterfall and Agile releases• Attended Agile and DevOps events with guest speakers from various industries and within Manulife organization, further developing my skills as an IT professional.• Created change, incident and service requests daily using ServiceNow

Leysin, Vaud, Switzerland

Bachelor Of Commerce - Bcom, International Business

Activities and Societies: Member of uOttawa Quidditch team

International Exchange Program, International Business

Activities and Societies: Member of the university Ice Hockey team

High School Diploma