Mark Roper Email & Phone Number

Mclean, Va, Us

Minneapolis, Minnesota, Us

Inspectorio delivers supply chain SaaS solutions for 12,000+ apparel and footwear manufacturers and their buyers, including 3 of the world's 5 largest retailers. Inspectorio is backed by Insight Partners, and has a global HQ in Minneapolis and primary development hub in Vietnam.I led the primary product lines ($xxMM) across Quality Risk and Production Management as a manager-of-managers (3 direct reports, 11 total team size). Through a hands-on and customer-centric product development approach I have:- Led discovery and new product development in an adjacent problem space, yielding $xMM in early adopter contracts.- Defended a top account from a below-cost competitive offer through consistent execution against a well-aligned product roadmap ($xMM ARR).- Partnered strategically with GTM in key customer and prospect engagements including solution definition, proposal structuring, and negotiation, resulting in 50%+ YoY ARR growth at top accounts.- Defined data-centric product management practices, identified instrumentation gaps, and led by example in adopting data-driven decision making in product roadmap and tradeoffs.- Mentored and promoted two PMs into product leadership roles.

Singapore, Singapore, Sg

Agoda (part of the Booking Holdings group) is the leader in travel technology throughout Asia-Pacific. Agoda processes xxxMM room nights and generates $x,xxxMM in revenue annually.I led the technical revitalization of Agoda's most mature B2B product (supply channel discounts), working to enhance Agoda's relationship with 80,000+ direct accommodation partners without impacting per-night unit economics.- Built team from scratch to modernize tech stack and reinvent business practices around legacy (10+ year old) supplier-facing product.- Introduced A/B testing into Agoda's B2B supply dynamics, driving +13 point improvement in NPS without impacting price competitiveness or margin.- Defined and evangelized common KPIs to measure progress and facilitate cross-team decision making among supply-side stakeholders. This included a statistically-derivable common metric used across all supply-side teams as well as automated dashboards & queries for ongoing visibility and communication.

Seattle, Wa, Us

Strong customer-facing product leader responsible for roadmap, pricing, and commercialization at AWS DynamoDB (2018 - 2021) & Amazon.com Vendor Success Program (2017-2018).- Direct responsibility for DynamoDB global tables; grew feature ARR 1200% from $xMM in 2018 to $xxMM in 2020.- Doubled service adoption within 4 months (+$xMM monthly run rate) by developing and launching a technically challenging feature extension.- Executive sponsor for 9 of top 25 customers; doubled YoY revenue for customers representing over 20% of total product revenue.- Led pricing re-vamp of core product feature (60% of revenue), growing MoM revenue by 11%.- Directed 14-person offshore team focused on improved profitability, driving $xxMM increase in annual FCF.- Retained $xxxMM in annual revenue through data-driven end-of-life management of vendor-facing portal.

Nashville, Tennessee, Us

Asurion is the $xBB leader in smartphone and electronics insurance, warranty, repair, and tech support. I joined Asurion to help scale the Soluto service, focused on leveraging device telemetry to provide a powerful, seamless tech support experience for xxMM customers across the US. Soluto was recognized as a 2015 CES Innovation Award honoree in the Software and Mobile Apps category.I led go-to-market for new product introduction in the cable/broadband segment, including business model definition, product development, sales enablement, contract negotiation, market research, and customer messaging & content.- Drove successful launches after months-long sales cycles with Comcast and DISH Networks through consultative product model design, pricing, onsite sales support, and live product demos.- P&L ownership for Comcast, DISH Networks, Cablevision, and Suddenlink programs.- Constant focus on customer experience, balancing 80+ NPS with rapid change in product line growing 50% YoY.

Armonk, New York, Ny, Us

Drove entry into a new market category through new product development while managing existing product line.- Took new product from concept to launch leveraging significant customer engagement to drive development roadmap.- Exceeded revenue plan by 10%+ each year by optimizing pricing and offer strategy with thousands of enterprise customers.- Trained and supported European sales force, driving 200% YoY bookings growth.

Armonk, New York, Ny, Us

P&L responsibility for $10M SaaS product line. Led strategy development for IBM’s entry in new category.- Defined strategy to enter a market segment through new product development.- Secured $2M of funding to execute a new product proof-of-concept.- Designed, implemented, and trained WW sales team on SaaS deal configurator, achieving 80% adoption and $100M+ bookings in first year.- Negotiated vendor contracts with software partners, increasing profit margins by 15%.

Armonk, New York, Ny, Us

Turned around a struggling enterprise software product.-Revamped product strategy of first version product, obtaining customer acceptance and executive approval for additional investment to build second version.- Leveraged customer relationships developed during product implementation to generate $40M strategic outsourcing arrangement with Fortune 50 customer.- Pragmatic Marketing Certified (PMC-II)

Master Of Business Administration (Mba)

Bachelor Of Science, Business Management